About Company:

Lewis Floor and Home, an AFS Group company, is seeking to expand our team. Since 2000, AFS Group has become one of the nation’s largest flooring and window treatment companies, providing quality home decor products and professional installation services to homeowners, homebuilders, property managers, wholesalers, and business owners throughout the Midwest.

About the Role:

The Operations Assistant plays a crucial role in ensuring the smooth functioning of our consumer support services in Northbrook, IL. This position is responsible for coordinating various operational tasks that enhance customer satisfaction and streamline processes. The ideal candidate will work closely with different departments to facilitate communication and ensure that all operational needs are met efficiently. By managing schedules, processing requests, and maintaining records, the Operations Assistant contributes significantly to the overall productivity of the team. Ultimately, this role is vital in supporting our mission to provide exceptional service to our clients and improve operational workflows.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in an administrative or operations support role.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills.

Preferred Qualifications:

• Associate's degree in business administration or a related field.
• Experience in customer service or consumer support services.
• Familiarity with project management tools and software.
• Basic knowledge of data analysis and reporting.

Responsibilities:

• Assist in the daily operations of the consumer support services department by managing schedules and coordinating meetings.
• Process customer inquiries and requests, ensuring timely and accurate responses to enhance customer satisfaction.
• Maintain and update operational records and databases to ensure information is current and accessible.
• Collaborate with team members to identify areas for improvement in operational processes and implement solutions.
• Support the preparation of reports and presentations for management to track performance metrics and operational efficiency.

Skills:

The required skills for this position, such as strong organizational abilities, are essential for managing multiple tasks and ensuring that operations run smoothly on a daily basis. Excellent communication skills are utilized to interact with customers and team members, facilitating effective collaboration and problem-solving. Attention to detail is critical when maintaining records and processing requests, as accuracy directly impacts customer satisfaction. Preferred skills, such as familiarity with project management tools, enhance the candidate's ability to contribute to process improvements and efficiency. Overall, a combination of these skills will empower the Operations Assistant to support the team effectively and drive operational success.