Job Summary: Responsible for the Software Development life cycle using the GRID methodology specifically designed for the Geographic Solutions. The ideal candidate will be accountable for leading and managing the implementation of workforce development and/or software solutions for state and regional clients. Responsibilities will also include managing workforce development and/or Unemployment Compensation software products for Virtual One Stop clients in order to assess client needs, meet and exceed client expectations in terms of quality of product and service, and manage the delivery of robust software solutions.

Viable candidates must be willing to travel onsite at GSI's headquarters in Palm Harbor, Florida for New Hire Orientation and as needed.

Qualifications Summary:

The successful candidate will have significant workforce development and/or unemployment compensation experience. You will thrive both in an independent and team environment. You must be able to take ownership of projects and complete those projects accurately and efficiently. You must also be able to work with various internal groups and teams and have the ability to manage multiple, simultaneous projects and deadlines.

The ideal candidate for this position is organized; detail oriented, has great communication skills and thrives in a fast-paced environment. You will need to apply these skills in a variety of areas including, but not limited to, business analysis, requirements definition, building test plans, coordinating all resources and stakeholders, setting deadlines, assigning responsibilities, and monitoring, summarizing and communicating the progress of all assigned projects. You will work among a team of software engineers, developers, project managers and QA for support and collaboration of client specific deliverables.

Project Management:

• Create, maintain, and execute an information technology project plan that communicates tasks, milestone dates, status and resource allocation
• Coordinate with designers, engineers, QA, other subject matter experts, vendors, service providers, and clients to deliver milestones according to the project plan
• Articulate design rationale and functional strategy as it directly relates to accomplishing goals, when applicable
• Oversight and management of the day-to-day operational aspects of one or more projects
• Maintain and manage the overall detailed project plans and milestone reports to ensure accurate and timely reporting of project status, issues, risks, and concerns
• Coordinate delivery of development and production releases that meet quality assurance standards
• Assist technical team in specifying design and development tasks
• Assist quality assurance team in creating test plans and testing efforts
• Review deliverables prepared by the team before passing to the client
• Effectively apply project management methodology and enforce project standards
• Ensure project documents are complete, current, and stored appropriately

Communication:

• Excellent written and oral communication skills
• Facilitate team and client meetings effectively
• Keep the client and project team well informed of project status, issues and issue mitigation strategies
• Resolve and/or escalate issues in a timely fashion
• Effectively communicate relevant project information to superiors

Technical:

• Possess a general understanding of application programming, database and system design
• Understanding of Internet, Intranet, Extranet and client/server architectures
• Ability to analyze system requirements relative to the base software functionality and configuration
• Write software requirements based upon analysis of clients needs
• MS SQL server and query knowledge

Leadership:

• Inspire coworkers to attain goals and pursue excellence
• Manage the process of innovative change effectively
• Identify opportunities for improvement and make constructive suggestions for change

Teamwork:

• Consistently acknowledge and appreciate each team member’s contributions
• Work with both technical software developers and non-technical state and local government clients to make sure that final deliverables meet client requirements
• Coordinate client training with training staff and assist where necessary
• Prepare and deliver training updates via webinars
• Ability to work as a team player across time zones and geography with business analyst, development and QA teams in Florida

Client Management:

• Provide client support, including monitoring of incidents and change requests, and answering client questions submitted via an online issues/change management system, via email or via phone
• Manage day-to-day client interaction, and investigate and answer client questions
• Obtain, discuss, and follow-through with feedback from the client
• Set and manage client expectations
• Continually seek opportunities to increase customer satisfaction and deepen client relationships
• Build a knowledge base of each client’s organization and objectives

Knowledge and Skills:

• Proficient in MS Office to include: Word, Excel, Outlook, Power Point, and Project
• Knowledge of relational databases and basic SQL query techniques
• Experience interfacing with customers, internal managers and staff
• Strong interpersonal and relationship management skills
• Strong oral and written communication skills with an attention to detail
• Strong leadership skills with a proven past to drive results and affect change
• Experience within the workforce development system or unemployment compensation with a solid knowledge of Department of Labor Employment and Training programs to include one or more of the following: Wagner-Peyser, Workforce Investment Act, Trade Adjustment Assistance
• Detailed understanding of Employment and Training programs related to day-to-day operations and federal reporting requirements
• Ability to prepare presentations and conduct training sessions at the annual User’s Conference
• Knowledge of the software development life cycle
• Bachelor’s Degree in business or related field, or equivalent experience
• PMP, SCM, CAPM certification, or formal project management training

Equal Opportunity Employer. M/F/D/V