3rd Shift Guest Service Representative/Night Auditor

The Night Auditor/Overnight Guest Service Representative is the main person to interact with guests during the overnight hours, typically 11pm to 7am.

As the friendly face of the property, the hotel front desk/night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed.

If you are a night owl, hard-working, have a positive -can do attitude and strive to deliver exceptional customer service each day, we welcome for you to join our team. Must be available weekends and holidays.

The primary responsibility of our Overnight (11pm-7am) Guest Service Representative/Night Auditor is to reconcile and balance all accounts for the hotel on a daily basis, as well as to deliver excellent customer service while interacting with guests during the check-in and check-out procedure

The essential functions of the Night Auditor position include:

• Assume the position of the Manager on Duty
• Update all files and reset the system for the following day activity
• Supervisor the outside security company if necessary
• Welcome guest to the hotel and perform the check-in process
• Thank guests and perform the check-out process
• Answer all incoming and in-house phone calls
• Assist callers with making and/or changing reservations
• Assist all guests as necessary to ensure a positive experience
• Perform routine daily tasks
• Ability to work while standing for extended periods of time.

Candidates must possess the following knowledge, skills, and abilities:

• Great attention to detail
• Thorough organizational skills, proficient in accomplishing all tasks
• Considerable knowledge of computer systems for registration, reservations and backup systems
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
• Ability to read, write, speak and understand the English language to communicate with employees and guests
• Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts

Education/Experience

• Comparable hotel size and scope of experience preferred

Benefits include PTO, bonus program, room discounts and more!