Bluejack National is a private residential club for those who want to live in laid back luxury and we are committed to creating exceptional lifestyle experiences one family, one member, one guest, and one employee at a time. If you are as passionate as we are to deliver on that promise, then Bluejack National may just be the place for you! This job description will outline the essential responsibilities to the role. We do work as a team, and as such, you may also be asked to help in other roles or tasks, and it is expected that you are willing to assist.

Job Title: Director of Housekeeping

Directly Reports To: Director of Operations

FLSA Status: Salary Exempt

SUMMARY of our Cultural Beliefs:

Be Dependable.

I am loyal to the team and committed to the Bluejack mission and experience.

Integrity First.

I am accountable to be honest and always do the right thing.

Value People.

I empathize and respect others.

Speak Up.

I seek, listen and provide candid feedback to improve performance.

Empowerment.

I have the skills, resources and authority to create memorable experiences.

Be Remarkable.

I seek ways to be extraordinary and deliver a positive impact every day.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Provide strategic leadership and overall direction for all housekeeping operations, including member units, public areas, laundry services, and back-of-house spaces.
• Establish, implement, and continuously improve departmental standards, procedures, and service expectations to ensure exceptional cleanliness, presentation, and member satisfaction.
• Collaborate closely with department leaders to support seamless operations and optimal member experiences.
• Oversee quality assurance programs, conducting regular inspections and audits to ensure compliance with Bluejack brand standards.
• Develop and manage the housekeeping department budget, including labor forecasting, expense control, and long-term financial planning.
• Analyze operational data and performance metrics to identify efficiencies, cost-saving opportunities, and service enhancements without compromising quality.
• Direct inventory management for cleaning supplies, linens, uniforms, and member amenities, ensuring proper controls and vendor relationships.
• Oversee lost and found procedures in accordance with resort policy and industry best practices.
• Lead the recruitment, onboarding, training, and retention of housekeeping leadership and team members.
• Mentor and develop managers and supervisors, conduct performance evaluations and support professional growth and succession planning.
• Foster a team culture aligned with Bluejack values and leadership expectations.
• Serve as a senior point of contact for escalated member & guest concerns related to housekeeping, ensuring timely resolution and service recovery.
• Ensure full compliance with all health, safety, sanitation, and regulatory requirements.
• Maintain accurate departmental records related to payroll, inventory, staffing, and maintenance coordination.
• Perform additional duties as requested by Bluejack leadership.

Minimum Qualifications (Knowledge, Skills, and Abilities)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Minimum 5 years of housekeeping leadership experience, preferably in a luxury resort, hotel, or private club.

· Strong leadership, communication, and organizational skills.

· Excellent attention to detail and ability to multitask in a fast-paced environment.

· Knowledge of cleaning products, techniques, and sustainability practices.

· Proficiency in property management systems (PMS) and Microsoft Office Suite.

· Bilingual (English/Spanish) strongly preferred.

EDUCATION:

High School diploma, GED certificate, or relevant work experience.

APPROXIMATE SCHEDULE AND HOURS:

Weekdays, weekends, and Holidays, schedule flexible as business dictates.

ADDITIONAL COMPENSATION:

Soliciting gratuities from members or guests is strictly prohibited and may result in disciplinary action up to and including termination of employment. Gratuities include items such as cash, favors, gifts, tickets to events and other forms of non-financial compensation.

BLUEJACK APPEARANCE AND GROOMING STANDARDS:

The ideal Bluejack candidate embodies our mission and cultural beliefs, demonstrating a genuine passion for hospitality. With authentic, heart-driven service, they help foster an atmosphere where members and guests can relax, recharge, and renew. Candidates should reflect the Bluejack brand in their appearance, behavior, and communication. We value a polished, conservative presentation: natural hair and nail colors, minimal jewelry, closed-toe professional shoes, and no visible tattoos or off-brand logos. Management reserves the right to uphold grooming and uniform standards that align with the club’s expectations.

LICENSES AND CERTIFICATIONS:

Must possess a valid Texas Driver’s License and meet the driver safety policy requirements.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Our property sits on 767 acres and features many indoor and outdoor facilities that make up the work environment. While performing the duties of this position, the employee is regularly required to stand and move around for the entirety or majority of their shift. The employee may be working outside or inside and in different types of weather including excessive heat, cold temperatures, rain and sunshine. While performing the duties of this position, the employee is also regularly required to push, pull, bend, lift and/or move up to 50 pounds. Likely this role will require the ability to drive a golf cart to transport from one area of the property to another in a safe and secure manner.

We are an equal employment opportunity employer.

ACKNOWLEDGMENT:

The above job description is not intended to be an all-inclusive list of the duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.