Shelter Assistants are responsible for providing services to clients in One80 Place’s shelters. Shelter Assistants are responsible for maintaining a safe, housing-focused, trauma informed environment as they work to support individuals who are experiencing homelessness move to permanent housing.

DUTIES AND RESPONSIBILITIES:

Intake Process and Acuity Confirmation:

1. Completes an initial needs assessment and acts upon critical needs appropriately and immediately.

2. Orients clients to the shelter, programs and review shelter expectations, schedules, and goal of attaining permanent housing.

3. Identify clients who need assistance securing housing documents. Examples include birth certificates, social security cards, income information, etc.

Recordkeeping and Reporting:

1. Document pertinent client information. This includes client conversations, issues/concerns, progress towards housing goals and incidents.

2. Report critical incidents immediately to the Shelter Manager. Critical incidents include exposure to environmental hazards, death, violence etc.

3. Collects all required data necessary for funding and statistical reports.

4. Completes bed assignments in HMIS.

5. Completes shelter exit forms.

6. Report all facility maintenance, IT and alarm issues appropriately and timely.

7. Report all needs for cleaning, laundry, meal preparation and effective operations to Operation Staff on duty and assist in other areas as needed to ensure seamless operations.

Property Management:

1. Assures the safety of all One80 Place properties through frequent walk-throughs inspecting for any potential hazards, risks, or unsafe conditions.

2. Reports any hazards to the Shelter Manager or Shelter Director.

Teamwork and Collaboration:

1. Works in collaboration with shelter and all other One80 Place staff to facilitate a team environment.

2. Participates in One80 Place trainings and committees as requested.

3. Actively participates in monthly staff and team meetings and commits to group decisions.

4. Role models effective team behavior.

5. Demonstrates effective communication skills in building relationships with all One80 Place employees, volunteers, vendors, Board of Director’s, and clients.

6. Report to the assigned shift on time, well-groomed, and in uniform.

7. Substitutes for other staff when the need arises.

Shelter Assistant Duties:

1. Invites clients with case management appointments to remain at the shelter.

2. Conduct housing stability groups and encourage shelter clients to attend.

3. Actively engage clients in conversations about goals, goal planning, and needs.

4. Assist with accomplishing specific tasks related to case plans.

5. Maintain all shelter schedules.

6. Prepare clients for meals and support kitchen staff in the dining areas.

7. Communicate all pertinent information to other staff as needed.

8. Assist community members on the phone and in person with various needs.

9. Distribute mail as necessary.

10. Provide medication to the appropriate clients when requested.

11. Respond to any incidents to ensure support and safety for staff and clients.

12. Provides Homeless Connection Line assistance when necessary to prioritize those with a housing crisis.

13. Engage clients with maintaining their personal areas to ensure cleanliness and organization.

14. Performs other relevant duties assigned by supervisor or other One80 Place management staff.

IMMEDIATE SUPERVISOR: Shelter Manager

STATUS: Non-exempt

SPECIFIC REQUIREMENTS:

1. High School Diploma.

2. Two year’s experience working with those experiencing homelessness or a similar population.

3. Excellent interpersonal, verbal, and written communication skills.

4. Demonstrated ability to work independently and as an effective team member.

5. Ability to deal effectively with conflict and crisis in a calm manner to bring about a positive resolution.

6. Able and willing to work rotating shifts (i.e., overnight, day and evening) as well as holidays, weekends.

7. Reliable transportation.

PHYSICAL, ENVIRONMENTAL AND SENSORY DEMANDS:

1. Requires the ability to solve problems, make decisions, and listen.

2. Requires the ability to deal calmly in crisis situations.

3. Requires the ability to relate effectively to individuals experiencing homelessness and always maintain confidentiality and professionalism.

4. Requires corrective vision and hearing to normal range; ability to move between service locations; sit and/or stand for long periods of time; ability to lift 25 lbs.

5. Use of phones, computers, time clocks, security cameras, radios and general office machinery.