Lodging Managers jobs in Maine
Showing 5 Lodging Managers jobs available in Maine.
Director of Operations, The Claremont Hotel
Front Desk Supervisor
Front Desk Agent
Online Hospitality Coordinator
Online Hospitality Coordinator
Director of Operations, The Claremont Hotel at Atlantic Hospitality – Southwest Harbor, Maine
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About This Position
CLAREMONT HOTEL
Director of Operations (Resort) – Pre-Opening & Year-Round
We are a 52-key, waterfront resort offering an intimate and thoughtfully curated guest experience across hotel rooms, cottages, and houses. The property also features full-service restaurants, spa, gardens, and waterfront programming designed to connect guests with the setting in a meaningful way.
We are seeking a highly engaged, hands-on Director of Operations to lead final pre-season opening efforts and shape the day-to-day guest experience once the resort is live. This role is central to how guests feel when they arrive, stay, and return.
This is not a desk-based role. We’re looking for someone who leads from the floor, is present, observant, and actively involved in ensuring every detail contributes to a seamless and memorable stay.
Key Responsibilities
Pre-Opening (Immediate Start)
- Lead final setup across all guest-facing areas, ensuring each space is ready to deliver a polished and welcoming experience
- Onboard a team aligned around hospitality, warmth, and attention to detail
- Enhance daily operating systems that support consistency, communication, and responsiveness
- Coordinate across departments to ensure a cohesive and guest-ready opening
- Identify gaps through a guest lens and implement thoughtful, practical solutions
Ongoing Operations
- Oversee all aspects of daily resort operations with a focus on the full guest journey from arrival through departure
- Set and maintain a high standard for service, presentation, and atmosphere across rooms, F&B, spa, and outdoor experiences
- Lead and develop department heads and team members to deliver intuitive, personalized service
- Actively engage with guests, using feedback and observation to continuously refine the experience
- Anticipate and resolve issues before they impact the guest experience
What We’re Looking For
- Proven leadership experience in resort or multi-outlet hospitality environments
- Strong operational background across rooms (food & beverage, spa/outdoor experience a plus)
- Pre-opening or turnaround experience strongly preferred
- A hands-on, visible leadership style with a genuine passion for hospitality
- Ability to adapt quickly and lead confidently in a dynamic environment
- Strong communication skills and an instinct for creating alignment across teams
What Success Looks Like
- A smooth, well-executed opening that reflects care and attention to detail
- A team that feels supported, engaged, and committed to delivering exceptional service
- Guests who feel welcomed, cared for, and eager to return
- An operation that runs with consistency, clarity, and pride
Details
- Full-time, year-round position
- Competitive salary based on experience
- Comprehensive health insurance and 401(k) benefits
- Performance based bonus structure
- Single unit housing available
Necessary Skills and Attributes:
- Customer service
- Work experience as a Hotel Rooms Division Manager or similar role
- Effective ability to supervise and motivate staff to maintain optimal department operations and staff development
- Must have a desire to grow into a General Manager/Managing Director role.
- Possess strong computer/technical skills
- Possess skills in time management, conflict resolution and cost controls
- Promotes a safe, secure and healthy work environment.
- Demonstrated energetic, self-motivating and a “can do” positive attitude.
- Take accountability and ownership for work performance
- Meticulous attention to detail, motivational skills, verbal communication skills, written communication skills and manageability.
- Is a team player
- Ability to work with minimal supervision
- Ability to work independently and as part of a team
- Manages time well, correctly prioritizes tasks and able to balance the needs of multiple guests or co-workers at a time without compromising service standards.
Success Factors:
- Ambassador of Joy: Embody and promote a culture of positivity and enthusiasm, ensuring that both guests and staff feel welcomed, valued, and inspired.
- Customer-Centric Focus: Understand and anticipate the needs of both internal and external guests, consistently exceeding expectations.
- Meticulous Attention to Detail: Deliver work that is precise, thorough, and up to the highest standards of luxury hospitality.
- Effective Communication: Provide clear, concise, and actionable information to ensure colleagues, guests, and stakeholders are well-informed.
- Ownership & Accountability: Take full responsibility for tasks, ensuring they are followed through to achieve the desired results.
- Foster Team Collaboration: Work collaboratively within teams, motivating others to sustain exceptional levels of performance.
- Build Strong Relationships: Establish trust and foster cooperation with colleagues, guests, and partners to promote mutual success.
Safety and Security
- Recognizes and reports potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.
- Recognizes and reports potential security problems in the hotel, such as locking doors after hours, etc.
- Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.
Additional Responsibilities:
- Any other duties assigned by Supervisor.