Operations Manager – Job Description

Job Title: Operations Manager

Job Code: 802000

Department: A&G

Status: Exempt

Reports to: General Manager/Area General Manager

Job Summary

The Operations Manager oversees the daily operations of the hotel to ensure exceptional guest experience, smooth departmental coordination, and efficient use of resources. This role involves supervising front office, housekeeping, food and beverage, maintenance, and other operational departments to maintain high service standards and achieve business goals.

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Key Responsibilities

• Oversee daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services.
• Ensure all departments deliver high-quality service and maintain consistent guest satisfaction.
• Develop, implement, and monitor standard operating procedures (SOPs) for efficient hotel management.
• Manage budgets, control operational costs, and optimize profitability.
• Analyze key performance metrics such as occupancy rates, RevPAR, ADR, and guest satisfaction scores.
• Collaborate with department heads to plan and execute strategies that enhance revenue and operational efficiency.
• Monitor staff performance, provide training, and promote a positive work environment.
• Ensure compliance with health, safety, and hospitality regulations.
• Handle guest complaints and feedback promptly and professionally.
• Support sales and marketing efforts, including events, promotions, and brand initiatives.
• Prepare regular operational and financial reports for the General Manager or ownership.

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Qualifications

• Bachelor’s degree in hospitality management, Business Administration, or a related field.
• 3–7 years of experience in hotel operations, with at least 2 years in a supervisory or managerial role.
• Strong leadership and organizational skills with a hands-on management style.
• Excellent communication, customer service, and problem-solving abilities.
• Knowledge of hotel management systems (e.g., Opera, PMS, POS systems).
• Financial acumen with experience in budgeting and performance analysis.
• Ability to work flexible hours, including weekends and holidays as needed.

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Key Competencies

• Guest-focused mindset
• Leadership and team development
• Financial and business acumen
• Time management and adaptability
• Operational efficiency and attention to detail
• Conflict resolution and decision-making

Compensation

Competitive wage, commensurate with experience.

This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.

Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.