Mortgage Client Representative (Processing / Underwriting Experience Required)

US-VA-Midlothian

Job ID: 2026-2977
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service/Support
Corporate Office

Overview

We are seeking experienced mortgage professionals to support our Correspondent Mortgage Lending team, which partners with small banks and credit unions to provide the infrastructure, expertise, and ongoing operational support needed to deliver high-quality mortgage products.

This role requires prior hands-on mortgage processing and/or underwriting experience, as it involves direct support of loan files, client onboarding, training, and ongoing relationship management. Candidates must bring a high level of attention to detail, strong mortgage operational knowledge, and a service-oriented mindset.

Depending on experience and skill set, this position will be aligned with responsibilities spanning file review, client support, and cross-functional coordination.

Why This Role Is Unique

This is not a traditional back-office role. Successful candidates will blend technical mortgage expertise with client-facing service, playing a critical role in helping our correspondent partners succeed while ensuring quality, compliance, and operational excellence.

Role alignment will be based on experience and strengths demonstrated.

This position performs purely clerical, or administrative tasks, on behalf of loan originators but does not take consumer credit applications, offer, or negotiate credit terms.

Responsibilities

• Serve as a primary point of contact for our processors
• Coordinate client processor onboarding, training, and ongoing relationship management
• Translate operational requirements into clear guidance for client staff
• Ensure consistent delivery of service across all internal support teams
• Support correspondent bank and credit union clients throughout the loan lifecycle
• Review mortgage loan files for accuracy, completeness, and guideline adherence
• Act as a liaison between clients and internal processing, underwriting, and closing teams
• Provide responsive, professional customer support and problem resolution
• Maintain detailed documentation and ensure consistent application of investor and regulatory requirements
• Identify process gaps and support continuous improvement initiatives

Qualifications

Required Qualifications

• Prior mortgage processing and/or underwriting experience is required
• Solid understanding of residential mortgage loan documentation and workflows
• High level of attention to detail and organizational accuracy
• Ability to work collaboratively across multiple internal and external teams
• Strong written and verbal communication skills

Preferred Qualifications

• Correspondent lending experience
• Experience working directly with banks or credit unions
• Knowledge of investors, agency, and regulatory guidelines

EEO/AA/M/F/Veteran/Disability