Loan Administration Specialist Job Posting

Posting Date: February 17, 2026

Join our Team as a Loan Administration Specialist!

Location: Greensboro, NC

Company: Summit Credit Union

If you are someone who thrives on details, enjoys solving problems, and wants your work to directly impact people’s financial lives, this role is for you.

We are seeking a Loan Administration Specialist to support our Lending and Collections teams. This position plays a critical role in ensuring loans are properly documented, titles and liens are secured, insurance claims are processed accurately, and members receive timely support when they need it most.

This is not just a back-office position. It is a high-impact role that connects lending operations, vehicle titles, insurance claims, and member service. If you are interested in lending administration, loan processing, titles and liens, credit life insurance, GAP claims, or loan servicing, keep reading.

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What You Will Do

You will serve as a key operational partner across departments, helping protect both the credit union and our members.

Loan & Title Administration

• Verify and perfect liens on vehicle loans within required timeframes
• Review DMV documentation to ensure accuracy
• Document and file received titles
• Release titles promptly when loans are paid in full

Insurance & Claims Processing

• File and follow up on credit life insurance, credit disability, GAP, and warranty refund claims
• Manage total loss claims and coordinate with members and vendors
• Order real estate appraisals and notify loan officers

Collections & Compliance Support

• Handle incoming and outgoing tax levies
• Escalate complex or sensitive issues to management quickly

Member & Internal Support

• Respond to member and staff questions related to titles, insurance claims, and loan servicing
• Maintain high quality standards on incoming calls
• Stay current on policies, procedures, and compliance requirements

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What Makes You a Strong Fit

You are detail-driven, calm under pressure, and comfortable handling sensitive financial matters with professionalism and discretion.

You likely bring:

• 1–3 years of experience in loan servicing, lending support, titles, insurance processing, or credit administration
• Strong knowledge of vehicle titles and liens
• Experience with credit life, disability, or GAP claims
• Strong written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines
• Sound judgment and ethical decision-making
• Comfort using database systems, Microsoft Word, and web-based tools

An associate degree or equivalent experience is preferred. A valid driver license is required.

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Why This Role Matters

When a member experiences a disability, a death in the family, a vehicle accident, or financial hardship, the Loan Administration Specialist steps in. Your work ensures claims are processed correctly, titles are handled properly, and members are treated with respect and urgency.

You will collaborate with lending officers, collections staff, insurance vendors, and members to resolve issues the right way. No shortcuts. No passing the problem along. Just thoughtful, responsible follow-through.

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Our Culture

We value difference-makers. People who collaborate instead of compete. People who look for better ways to do things. People who care about the communities they serve.

We are forward-thinking, inclusive, and grounded in doing what is right. If you want to work somewhere that encourages ideas, supports growth, and believes financial services can truly improve lives, you will feel at home here.

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About Summit Credit Union

Summit Credit Union is a not-for-profit, full-service financial cooperative established in 1935. We serve over 300 employers and approximately 37,000 members across North Carolina.

We look for enthusiastic people who believe in great service, doing what is right, and having fun while working hard. Our culture encourages innovation, collaboration, and the opportunity to make a real impact in a fast-paced environment.

Recognized for Excellence:

• Greensboro News & Record Readers’ Choice “Best Credit Union” (2020–2025)
• Business North Carolina “Best Employer of NC” (2023–2025)
• Triad Business Journal Best Places to Work Finalist (2020)

We offer a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance
• No-cost Short- and Long-Term Disability
• Company-paid Life Insurance
• Paid Time Off and 11 annual holidays
• Retirement benefits including a pension plan and 401(k)
• Tuition Assistance
• Employee Well-Being Assistance Program

Summit Credit Union is an Equal Opportunity Employer.

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Ready to Make an Impact? Apply Today!

If you’re ready to join a team that values your contributions and helps you grow we’d love to hear from you. #LoanAdministrationSpecialist #OrigenceArcOS #Lending360 #JoinOurTeam #SummitCreditUnion

Summit Credit Union

Making a difference, one member at a time.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Associate’s degree (A.A.); or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages as well as the ability to create and interpret bar graphs.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Database Software (Access); Internet Software; and Word Processing Software (Word).

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid driver license and acceptable motor vehicle record

OTHER SKILLS AND ABILITIES:

• Strong member service skills with excellent verbal and written communications
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and member service oriented.
• Remain calm and professional in stressful situations.
• Detail oriented while maintaining an extremely positive attitude.
• Must be able to work independently and productively with minimum supervision.
• Recognize problems, identify possible causes and resolve routine problems.
• Uses systematic approach to problem solving and troubleshooting.
• Team player with a "can do" attitude that can work in a fast-paced environment.
• Ability to establish and maintain professional atmosphere for employees, clients and members.
• Must exhibit independent judgment and decision-making skills while under the supervision of their department manager or team leader.

OTHER QUALIFICATIONS:

• Able to work a flexible schedule to include various nights, weekends and holidays.
• May require some travel on an as needed basis.
• Working knowledge of Fair Debt Collection Act (FDCA), state laws, and federal laws applying to collection activities.
• Working knowledge of finance issues regarding collections.
• One to three years of credit/collection experience.
• Knowledge of collection procedures, bankruptcy laws and real estate a plus.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.

The noise level in the work environment is usually moderate.