Work Location: Remote
Hours per week: Part-Time position, 5-20 Hours
Pay: $18.00 - $20.00 per hour

Agency Description
At Big Brothers Big Sisters of Eastern Massachusetts (BBBSEM) we believe that every child deserves to have a mentor in their corner and to ignite and defend their potential. That's why we are committed to promoting the healthy development of children through the nurturing of continuing, one-to-one friendships with caring responsible adults, supported by trained professional staff. To accomplish this we partner with schools, workplaces, and volunteers all over Eastern Massachusetts to bring our program and services closest to youth who need them.

Role Summary
As a Volunteer Enrollment Specialist you will play a unique and essential role in the creation of our Big/Little relationships. You will conduct thorough interviews with interested volunteers that will help us learn more about those interested in our agency, and share insights to interested volunteers. Following each interview you will write quality assessments that will help us determine the fit of each candidate. This is a key part of our the placement or “matching” process for prospective volunteers and youth/families.

Schedule & Location

• During the initial two-week training and onboarding period, we require a commitment of 20 hours per week. Upon completion of onboarding, this role will be expected to maintain a set schedule and be available for up to 15 billable hours per week. Actual hours may range from 5 to 15 per week based on interview volume and scheduling needs.
• This is a fully remote position (work from home), so candidates will be expected to have a reliable internet connection to complete their work.

Key Responsibilities

• Assess volunteers through virtual interviews
• Document clearly and in a timely manner all information obtained through the assessment and matching process and maintain accurate records for volunteers and families.
• Carefully and thoughtfully coach interested volunteers in order to make them ready to participate in our program.
• Partner with enrollment coordinators to share information and help facilitate the matching process
• Advocate for volunteers seeking placement who may not be immediately ready and maintain regular communication to ensure the most up-to-date information when placement options become available.
• Constantly look after the safety of our youth and inform management of any critical information and/or potential issues that may impact our services.
• Be a part of a true team - together with your peers work on projects and events that will drive enhancements and improvements

Basic Qualifications

• Bachelor’s degree with one or more years of applicable work experience, associate's degree with 2+ years of relevant work experience, or High school diploma/GED with 7+ years of relevant work experience
• Availability to work part-time. Hours will include evenings
• Access to reliable internet and phone connections to perform work remotely
• Familiarity with Office 365 (excel, word, PowerPoint, etc.)

Desired Qualifications

• Ability to work nights (until 8pm EST) and on some weekends
• Excellent writing and documentation skills
• Demonstrated comfort and ability to work with and motivate a wide variety of people, including youth and adults, with a preference for candidates with experience in racially, ethnically, and socio-economically diverse urban and/or recent immigrant communities
• Ability to successfully work independently and in a team environment
• Enthusiasm, creativity, a positive sense of humor, and a “can-do” attitude
• Proven organization and time management skills to complete a high volume of varied responsibilities in a fast-paced setting
• Knowledge of Salesforce, Office 365 suite