Job Description

Mortgage Loan Assistant

Position Summary:

The purpose of this job is to provide administrative support to lender, assist lender with loan processing, gathering loan documentation, and collection of past due accounts, and provide assistance and service to assure customer satisfaction.

Essential Functions-Primary Responsibilities and Accountabilities (90%):

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations can be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Task Statement(s)

Branch Credit/Ownership (80%)

• Provide administrative support to lender
• Assist lender with loan applications
• Research information to comply with HOEPA guidelines
• Assist lender in reviewing and scanning loan documents
• Responsible for gathering loan documentation necessary to close a loan such as: credit bureau reports, flood certifications, census tracts, proof of hazard insurance and flood insurance when necessary, and all other required documentation
• Enter mortgage loans in loan origination software
• Reviews signed loan documents for compliance and verifies accuracy of data provided
• Prepares presentation package and tabs for customer signature
• Manage communication with customers
• Types letters to customers (and others) as required to support the loan functions of the bank
• Ensure bank is in compliance with federal banking regulations including, but not limited to Bank Secrecy Act, OFAC, Community Reinvestment Act, American with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, the Federal Reserve’s “lettered” regulations, and Mortgage Loan Assistant roles and responsibilities relating to each act.

Customer Service (10%)

• Represent Guaranty Bank & Trust Company professionally, efficiently, and tactfully
• Acknowledge and greet customers with a smile, call customer by their name, ask if they need any additional assistance, thank customer at end of every conversation
• Ensure continuing development of professional relationships with management and colleagues.
• Follow all bank policies and procedures
• Answer and assist incoming callers with questions and requests, subsequently route callers, as appropriate.
• Receive incoming bank visitors and assist in directing them appropriately.

Additional Functions-Secondary Responsibilities and Accountabilities (10%)

Additional Task Statement(s)

• Ability to work in a team environment
• Must be motivated and able to work independently
• Ability to meet and greet the public in a professional manner
• Provide assistance to other departments as needed.
• Perform other duties that may be assigned and requested.

Position Qualifications

Education: Required – High School Diploma or equivalent.

Preferred – Post –secondary certificate or degree, experience will be considered.

Experience: Required – 2 to 5 years of experience in banking or related field.

Preferred – 5 to 7 years of experience in banking or a related area

Licenses and

Certifications: Required – None

Position Requirements

Competency Statement(s)

• Accountability (core value) – Always do what we say and hold one another accountable.
• Accuracy – Thorough with strict attention to detail; does work right the first time; identifies and corrects errors; produces complete and error free work.
• Active Listening – Gives full attention to what others are saying, attentive to others’ ideas and concerns; asks questions to clarify understanding.
• Conceptual Thinking – Notices similarities between different and apparently unrelated situations.
• Confidentiality (Core Value) – Always maintains strict confidentiality.
• Community Development (Core Value) – Always committed to community development.
• Critical Thinking – Apply rules and logic to situations; considers factors beyond the initial information given.
• Data entry – Proficient alpha/numeric data entry skills.
• Detail oriented – Concentrates on routing work details; carefully monitors and examines one’s own and others’ work; ensures accuracy in documentation and data.
• Ethical Conduct – Conducts oneself consistently with sound banking practices and standards, upholding the values of Guaranty Bank.
• Integrity (Core Value) – Always act with integrity and honesty.
• Respect (Core Value) – Always treats others with respect.

Physical Requirements:

Physical requirements needed to perform the above essential duties, with or without reasonable accommodation, may be requested from Human Resources.

General notice:

The bank has reviewed the job description to ensure the essential functions and basic duties are current. This job description describes the general nature and level of work performed by the employee holding this position. It provides guidelines for the job expectations and the knowledge, skills, and abilities necessary to perform successfully in this position. This job description in no way states or implies that these are the only duties to be performed. Additional duties and responsibilities may be assigned by supervisors as deemed appropriate. This position does not constitute an employment agreement between the Bank and employee. This position description is subject to change as the needs of the bank and the requirements of the position change.