Reports to Nursing Director or Manager. Assist patients with performing activities of daily living when delegated by RN. Obtains vital signs on patients and reports to assigned nurse. Keeps the nurse up to date on any changes in patient information. Exhibits exceptional patient experience by upholding Beacon values of respect, trust integrity and compassion and displaying relationship-based care. EGH Nursing Purpose: To ensure safe, compassionate, innovative patient centered care, promote and engage in the advancement of evidenced-based nursing practice, create a culture of collaboration, professionalism and a healthy work environment.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Patient Reception

• Represents the hospital in a compassionate and caring manner as an integral member of the health care team.
• Smiles and greets all customers who present for care, treatment, and direction.
• Answers telephone in a courteous manner.
• Keeps in contact with the patients who are waiting for care in conjunction with the triage nurse.
• Acts as a liaison between patient/family and physicians/staff.

Education/Training

• Attends and participates in workshops, mandatory/voluntary in-services and unit meetings.
• Actively participates in educating and orienting students and new personnel to unit and routines.
• Is responsible for 100% of information shared at staff meetings.
• Participates in Hazmat training.
• Completes skills verification as required.
• Contribute to the overall effectiveness of the department
• Completes other job-related duties and projects as assigned.
• Suggests and plans ways to improve processes on unit.
• Actively assists Care Innovation Council (EDGE Team) with improved processes.

Patient Care/Safety:

• Reports all unusual occurrences including hazardous or life-threatening situations to triage nurse of appropriate care giver.
• Promotes safety and security measures by using de-escalation techniques with disruptive patient situations. Requests assistance from security officers as needed.
• Communicates complete accurate information in a professional and timely manner to co-workers, physicians, and other disciplines.
• Maintains safe environment for patient and self through adherence to safety and infection control.
• Anticipates changes in patient condition based on history and presenting symptoms.
• Performs splint application, cast cutting, administers enemas and performs wound care as directed.
• Obtains 12-lead EKG's and connects patients to cardiac monitors.
• Taking and recording vital signs including temperatures, blood pressure, pulse and respirations; also measuring and recording standing or bed scale weights.
• Collects specimens appropriately.
• Performs set up for suturing, pelvic exams, I&D, chest tubes, lumbar puncture, eye irrigation performs unit maintenance and stocking of equipment.
• Follows infection prevention policy at all times. Utilizes standard work when cleaning rooms between patients.
• Assists nurse/physician with other procedures as directed.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Education and Experience

• The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. EMT certified (First Response, Basic, Advanced, or Paramedic), Certified Nursing Assistant or currently enrolled in a School of Nursing preferred. Must obtain Basic Cardiac Life Support (BLS/CPR) within 3 months of hire and maintain current certification. Experience in the Emergency Department or other related healthcare experience preferred.

Knowledge & Skills

• Must have good customer service skills.
• Must have good organizational skills and ability to multi-task.
• Strong team player receives delegation readily and positively.

Working Conditions

• May have direct contact and exposure to communicable diseases.
• May have contact with or be exposed to hazardous materials.
• Has contact with patients, families, and visitors of varied backgrounds.
• May be exposed to a wide variety of personalities and temperaments (which may include difficult interactions).
• Works 8-to-12-hour shifts, including holidays and weekends.

Physical Demands

• Requires the physical ability and stamina (i.e., to walk/stand for prolonged periods of time, push carts/wheelchairs up to 50 pounds, to position/lift patients at a maximum of 35 pounds unassisted, over 35 pounds requires assistance, provide CPR, etc.) to perform the essential functions of the position.