POSITION DESCRIPTION:

Provides professional nursing care for patients following established standards and practices; Demonstrates professional clinical leadership and oversight within the scope of the RN role.

ESSENTIAL JOB FUNCTIONS:

1. Identifies emergent medical and/or related patient situations and assists patients by assessing appropriate level of care required. If in question, errs on side of higher level of care if unable to clarify with provider at point of service.

2. Consults with providers and other patient care team members as appropriate to effectively ensure quality patient care that is consistent with and pertinent to the patient.

3. Ensures proper triaging of patients and appropriate delivery of care in accordance with established treatment plans.

4. Manages patient caseload effectively, in compliance with IHA protocols and employee's scope of practice.

5. Serves as a medical care information resource for patients.

6. Documents complete and accurate patient records related to calls received, data collected, services rendered, follow-up provided, and/or outcomes as described by the patient or family.

7. Directly enters medication, laboratory, and radiology orders into the electronic medical record per state, local and professional guidelines.

8. Receives, collects key data and answers based on clinical protocol guidelines and triages patient telephone calls as per approved clinical protocol guidelines; Consults with provider for areas of question or lack of clarity.

9. Performs nursing protocols applicable and approved to organizational procedures; includes medication refills.

10. Serves as a resource to clinical office staff within scope of RN role; may direct the work of LPN and Medical Assistant staff as needed.

11. Facilitates office quality/performance incentive initiatives.

12. Coordinates care with external/payer case managers.

13. Supports other offices, attends required meetings and training, and participates in committees as requested.

14. Performs other duties as assigned and works within scope of RN licensure.

ORGANIZATIONAL EXPECTATIONS:

1. Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission and core values statement

2. Must be able to work effectively as a member of the clinical care team.

3. Successfully completes IHA's "The Customer" training and adheres to IHA's standard of promptly providing a high level of service and respect to internal or external customers.

4. Maintains knowledge of and complies with IHA standards, policies and procedures, including IHA's Employee Handbook.

5. Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems

6. Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines

7. Serves as a role model, by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.

8. Uses resources efficiently.

9. If applicable, responsible for ongoing professional development – maintains appropriate licensure and continuing education credentials, participates in available learning opportunities.

MEASURED BY:

Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelor's degree/graduate of an accredited Registered Nursing Program or LPN with Triage experience.

CREDENTIALS/LICENSURE: Valid, unrestricted RN or LPN license in the State of Michigan. Valid CPR certification.

MINIMUM EXPERIENCE: 1-2 years of clinical experience in a medical or physician office

POSITION REQUIREMENTS (ABILITIES & SKILLS):

1. Demonstrated competency in obtaining accurate patient vital statistics (height, weight, blood pressure, temperature, etc.) and patient health history.

2. Proficient/knowledgeable in medical terminology.

3. Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.

4. Excellent communication skills in both written and verbal forms, including proper phone etiquette.

5. Ability to work collaboratively in a team-oriented environment; courteous and friendly demeanor.

6. Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, vendors, family members, outside customers and community groups.

7. Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.

8. Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing medical situations.

9. Ability to exercise sound judgment and problem-solving skills.

10. Ability to perform mathematical calculations needed during the course of performing basic job duties, ie: calculating proper dosages for immunizations.

11. Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.

12. Ability to handle patient and organizational information in a confidential manner.

13. Ability to travel to other office/practice sites and meeting and training locations.

14. Successful completion of IHA competency-based program within introductory and training period.

MINIMUM PHYSICAL EXPECTATIONS:

1. Physical activity that often requires keyboarding, phone work and charting.

2. Physical activity that often requires time working on a computer.

3. Physical activity that often requires lifting over 50 lbs.

4. Physical activity that often requires handling and lifting patients, walking, bending, stooping, reaching, climbing, kneeling and/or twisting.

5. Physical activity that sometimes requires lifting, pushing and/or pulling up to 100 lbs.

6. Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.

7. Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.

8. Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.

MINIMUM ENVIRONMENTAL EXPECTATIONS:

This job operates in a medical facility and requires regular walking to various locations around the hospital/clinic. Employees will be working where there is patient care equipment. Hazardous materials, including bloodborne pathogens and bodily fluids are also present. Exposure to sharps, x-rays, patients' conditions and some unpleasant sights, smells and contagious diseases are possible. This position requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.