About Habitat for Humanity ReStore

Habitat for Humanity ReStore is a nonprofit home improvement store and donation center offering new and gently used furniture, appliances, home goods, and building materials. Every purchase and donation directly supports affordable housing initiatives—helping families build strength, stability, and self-reliance.

When you join our ReStore team, you’re not just starting a job—you’re contributing to positive change in your community and helping create more sustainable, resilient neighborhoods.

Position Summary:

The ReStore Tool Lending Library Coordinator manages day-to-day operations of the tool lending library. Tasks include driving tool membership within the store and through meeting targeted community outreach goals, processing tool memberships, managing lending activities, performing routine maintenance on tools, and supporting general ReStore activities.

Key Responsibilities:

• Build and maintain positive relationships with customers by providing high-quality customer service.
• Answer customer questions regarding the Tool Lending Library and the ReStore in general on specific items and how to use equipment and complete projects.
• Ensure that all areas of the tool library are safe, clean, and organized.
• Manage Tool Lending activity by keeping accurate records using computer programs.
• Work with Neighborhood Revitalization Manager on strategy to increase tool lending library memberships with target partner neighborhoods.
• Evaluate condition/acceptability of tools pre and post lending, performing safety checks on all tools.
• Perform maintenance and repairs on tools.
• Assist Customers with loading and unloading of equipment when necessary. May also need to demonstrate safety features and operational features of the equipment.
• Display tools in a way that increase membership interest.
• Supervise volunteers as assigned.
• Respond to inquiries (i.e., phone, in-person, electronic) regarding tool lending opportunities.
• Create educational/safety materials to inform customers about the tools they are borrowing.
• Other duties as assigned.

Qualifications:

• High school diploma/GED required.
• Great track record of providing excellent customer service.
• Knowledge of tools required.
• Knowledge of general construction practices.
• Excellent communication skills.
• Effective organizational skills.
• Desire to work with diverse staff and customer base.
• Willingness to work with volunteers.
• Committed to GDMHFH mission and environmental stewardship.
• Able to lift up to 50 lbs.
• All applicants need to pass criminal background check.
• Demonstrates the ability to use commonly-used concepts, practices and procedures within the field.
• Must meet or exceed the ability to demonstrate the 5 core and common competencies outlined below.
• Convey clear, concise information to others, using verbal or other appropriate communication techniques.
• Complete formal training plan and assignments as required.
• Treat others in a nondiscriminatory, lawful and ethical manner, respecting the differences among people, and the value they bring to GDMHFH.
• Follow safe practices in all work activities to avoid injuries and accidents.

Greater Des Moines Habitat for Humanity (GDMHFH) is part of a global, nonprofit housing organization operated on Christian principles that seeks to put God’s love into action by building homes, communities and hope.

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are passionate about customer service and making a difference in your community, we encourage you to apply for this opportunity.