Library Assistants, Clerical jobs
Showing 120 Library Assistants, Clerical jobs available.
Library Associate - Ask KCLS - 30 Hours
Library Assistant - Acquisitions
Library Assistant - Public Service
Circulation/Reference - Floating
Wraparound Program Assistant
Wraparound Program Assistant
Wraparound Program Assistant
Wraparound Program Assistant
Public Services Associate
Job from Home Data Entry Agent - Part Time
Genealogist
Library Associate - Ask KCLS - 30 Hours at King County Library System – Issaquah, Washington
Explore Related Opportunities
About This Position
King County Library System (KCLS) is seeking a detailed and knowledgeable Library Associate who can provide services in the Ask KCLS Department.
In this role, you provide support for digital products and services as well as information assistance to patrons via telephone and email. You will also provide secondary support with digital products and services to KCLS staff members who assist patrons. You will direct patron comments, in-depth questions and other feedback to KCLS staff as appropriate.
Schedule:
Monday 10-6
Tuesday 10-6
Friday 9-5
Saturday 10-6
Applicants must attach a current resume and cover letter which addresses why they are interested in the position and how they meet the qualifications listed.
King County Library System (KCLS):
KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.
Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.
From a 2021-2022 comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language.
The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc.
KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire. Need an accommodation to apply or interview? Call (425) 369-3224 or emailemployment@kcls.org.
KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.
Essential Duties:
The items listed in this section are the key duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic and therefore duties may change based on business necessity; however, any new duties will remain within the scope of the job.
- Provides a range of assistance to patrons from quick information to more detailed research and analysis.
- Guides patrons in the use of library collections through reference interviews and electronic searches.
- Assists patrons with a wide range of reference questions and refers patrons to appropriate internal/external resources as needed.
- Provides instruction in the use of the library catalog and other online resources.
- Provides patrons with troubleshooting and instructional assistance for digital products and services. Troubleshoots technical support and library database issues for both patrons and staff.
- Walks patrons through installing and using Library sponsored apps and software on a variety of personal devices and operating systems (iOS, Android, Windows, Kobo, and Kindle.)
- Provides in-depth troubleshooting assistance to KCLS staff for Virtual Library Services- managed products and services.
- Provides library account assistance to patrons including updating account information, placing holds, and renewing items. Troubleshoots account issues.
- Facilitates patron requests to the appropriate KCLS staff including in-depth information, feedback, and other requests for assistance. Submits support tickets and feedback to various vendors when problems can’t be resolved.
- Promotes KCLS products, services, and programming to patrons as appropriate. Provides patrons with information regarding branch specific and system-wide programs and events.
- Participates in service measurements and evaluations as appropriate.
- Completes written responses, requests and department reports as required.
- Promotes, educates, and supports Intellectual Freedom principles with staff and patrons.
- Provides mentoring and training for staff in areas of expertise.
Secondary Duties:
- Participates in activities such as committee work, training, and staff meetings.
- Provides backup to receptionist at Service Center, as needed.
- Performs other related duties as assigned.
Each KCLS position has job-specific competencies. These competencies describe characteristics needed for optimum performance in the position. In addition, there are organizational competencies applicable to all positions at KCLS that encompass the culture and set expectations for how work is performed.
Organizational Competencies
Customer Focus
Primarily focused on customer needs, able to deliver high-quality, value-added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.
Valuing Diversity
Manages relationships with all kinds and classes of people inclusively and equitably; respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn from differences.
Ethics, Values, and Judgment
Exercises best judgment, trustworthiness, and professional standards of conduct; consistently demonstrates organizational values, moral principles, and accountability in behavior, character and action. Defends intellectual freedom and patron confidentiality.
Professional & Technical Knowledge
Demonstrates proficiency in professional and technical skills/ and or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise, in order to foster personal success and connections for others.
Job Specific Competencies
Approachability
Listens more than they talk; allows appropriate time for interactions; purposely builds rapport, sets positive tone and exhibits confidence by body language and speech. Maintains boundaries.
Dealing with Ambiguity
Can shift gears comfortably; can decide and act without the total picture; can comfortably handle risk and uncertainty, does not exhibit excessive need to control or track, can ‘let go’ and move forward in uncertainty.
Teamwork/Collaborating
Works cooperatively and productively with others to achieve goals and deliverables. Is aware of, utilizes and celebrate their own and team member’s strengths and differences.
Education and Experience:
The items listed below are the minimum requirements for the job and are relevant to this position. The organization values both work experience and education and realizes that individuals take different paths to acquire knowledge.
- Bachelor’s degree from an accredited college or university specializing in Liberal Arts, Library Science, or a related field.
- Two years of experience in a library system that includes customer service. Information provision experience is preferred.
- Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.
Knowledge and Skills
List the minimum knowledge and skills needed to perform the essential duties of the job. Preferred knowledge and skills may be listed as well. Indicate which are preferred.
- Working knowledge of reference sources and information searching techniques via online and print.
- Working knowledge of informational databases.
- Working knowledge of computer software programs including Microsoft Office.
- Familiarity with consumer technologies such as smart phones, tablets and other mobile devices.
- Familiarity with mobile applications and downloadable resources such as e-books, magazines, music, and video.
- Works effectively with diverse populations.
- Customer service skills with a wide and varied customer base utilizing different methods including in-person interactions, or via the phone or email.
- Effective written, verbal, and active listening communication skills.
- Effectively and quickly responds to demands in a proactive manner.
- Maintain flexibility in an environment with many interruptions.
Professional Licenses and Certifications
Items in this section are applicable to the job and can be required or preferred. Indicate which are preferred.
- None.
PHYSICAL DEMANDS
While performing the duties of this job the employee will:
- Constantly sit and occasionally walks and seldom stands.
- Constantly using fingers for typing and computer work, which may be extensive and repetitive up to occasionally.
- Extensive close work (eyestrain)
- Neck rotation may be up to frequent.
- Frequently reach up to chest level with hands and arms.
- Occasionally lift/carry up to 10 pounds.
- Seldom push/pull carts using up to light force.
WORK ENVIRONMENT
Work is performed in a normal office environment. Work varied hours including weekends and evenings. Some exposure to challenging, angry, or hostile individuals.