GIFT SHOP REPRESENTATIVE

Job Summary
Serves the customers of the Gift Shop by training staff, purchasing, processing sales, displaying products, and responding to customer feedback. Job Responsibilities

• Responsible for opening and/or closing the gift shop.
• Designs and produces fresh floral arrangements.
• Maintains floral inventory and supplies according to demand.
• Schedules and assists with floral and gift deliveries.
• Answers telephone and completes sales from phone orders.
• Designs and implements displays, operating related equipment, and keeping the gift shop neat and clean.
• Greets customers and promotes sales by demonstrating merchandise and products to customers.
• Seeks innovative approaches to dealing with customers.
• Receives payment by cash, check, credit or debit card.
• Issues receipts, change, credits, or refunds.
• Balances cash register and prepares money bag for the following business day.
• Monitors and maintains stock levels. Identifies, removes, and disposes of defective or expired items.
• Monitors store activities and secures gift shop assets including cash, checks, and merchandise.
• Monitors, stocks labels, and transports merchandise and supplies within the organization.
• Receives, resolves, and/or refers complaints to appropriate persons.
• Trains and works with volunteers working in the gift shop.
• Develops and publishes evacuation route and determines and documents locations of potentially dangerous materials and chemicals.
• Keeps records of spending and income for monthly reports.
• Understands process of payroll deduction, badge swipe, and credit card machine.

Qualifications

• High school diploma, General Equivalency Diploma (GED) or higher required upon hire
• No experience required
• No licensure/certification/registration required

Skills and Attributes

• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Physical Demands

• Standing: Occasionally
• Walking: Occasionally
• Sitting: Frequently
• Lifting 0-25 lbs: Rarely
• Lifting 25-75 lbs: Never
• Lifting over 75 lbs: Never
• Carrying 0-25 lbs: Rarely
• Carrying 25-75 lbs: Never
• Carrying over 75 lbs: Never
• Pushing/Pulling 0-25 lbs: Rarely
• Pushing/Pulling 25-75 lbs: Never
• Pushing/Pulling over 75 lbs: Never
• Climbing: Rarely
• Bending/Stooping: Rarely
• Kneeling: Rarely
• Crouching/Crawling: Rarely
• Reaching: Occasionally
• Talking: Frequently
• Hearing: Occasionally
• Repetitive Foot/Leg Movements: Never
• Repetitive Hand/Arm Movements: Frequently
• Keyboard Data Entry: Frequently
• Running: Never
• Vision: Depth Perception: Frequently
• Vision: Distinguish Color: Frequently
• Vision: Seeing Far: Frequently
• Vision: Seeing Near: Frequently

Owensboro Health Core Commitments
INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.