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Job Summary:

The ePayments Wire Specialist I provides processing support for the ePayments Wire team in the EB Support Services Department. The duties will include, but are not limited to, processing of domestic and international wire transfers, including preparing and processing business cross-border payments by various methods and consumer remittance transfers, processing Fed Funds trade requests, and other assigned electronic banking functions. This role is responsible for researching and responding to internal and external customer inquiries regarding wire transfers or other supported services, providing call center support and assisting wire customers, utilizing a service ticketing system, managing email proxies and documentation systems, and reconciling miscellaneous G/L and deposit accounts.

Primary Functions and/or Responsibilities:

• Inputs and processes all Fedwire, Cross Border, and SWIFT wire transfers (incoming and outgoing), consults with customers to determine the most direct path to the beneficiary for payments, and reviews against internal international requirements list, Primary Concern Countries list, AML, and as well as feasibly possible, identifies possible fraud. Ensures accounts have appropriate funds and initiators have appropriate limits; verifies all transactions according to procedure; works with the Money Desk (Finance) and the Global Payments team for special rates, funding requests, or posting directions as needed; and documents according to procedures.
• Processes wire specify items, returned wires, drawdowns, incoming payments, disputes, and other non standard transactions in a timely and accurate fashion and according to procedures and regulations.
• Takes calls for Fed Funds trade requests, and initiates any corresponding wire transfer requests as applicable.
• Processes the wire startup functions, including bringing up the system and balancing and recording totals. Verifies the Optical file, enters and processes incoming and outgoing wire transfer requests, prints and mails wire transfer advices. Completes the wire end of day process, including balance requests to Fed and balances upload to Fed
• Answers internal and external phone calls for the ePayments team. Provides customer support for all functions processed by the ePayments wire team. Utilizes the Ticketing portal for all service and access requests.
• Processes reconcilements for ACH origination and receiving and other various General Ledger and deposit accounts
• Processes miscellaneous functions, including archiving of documents, various month-end procedures, reconcilements, and reports. Provides documentation for audits or exams as requested.
• Researches and/or investigates any wire transfer or fed funds issues as requested. Escalates to an Analyst or Supervisor if the issue requires further Global research or requires elevated research and corresponding with the customer.
• Assists with special projects as needed and other duties as assigned. Meets all SLA's for processing and ticketing functions.

Education and/or Experience:

• College background preferred
• At least two years of prior bank operations experience or an equivalent combination of education required
• Previous ACH, wire transfer, electronic payments, or digital banking experience desired
• Previous customer service experience desired
• Two-year post-secondary degree/specialized study preferred 2 - 4 years OR an equivalent combination of education and experience

Specific Skills, Knowledge & Abilities:

• Understanding of financial institutions, payment processing flows (especially electronic payments) and the financial networks for processing
• Ability to learn and understand new systems and processes
• Ability to communicate in a professional business manner
• Technically savvy and able to navigate various program elevated features and functions
• Ability to prioritize, understand, and navigate time constraints and deadlines
• Knowledgeable on federal regulations regarding the transactions we support and processing of electronic payments (ie, OFAC, EAR, Reg E, BIS Anti-boycott, OFAC, AML) as well as those of other countries

Hiring Salary Range

The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate’s prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Salary Range: $22.50 - $25.75 plus annual bonus.

Benefits

• Group Health, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• 401(k) plan with lucrative company match
• Tuition assistance
• Company Paid Life Insurance
• Paid Parental Leave
• Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
• Team Member Banking - a suite of products and services with special benefits for employees

Hybrid Eligibility: Position may be eligible for a hybrid work schedule (requiring some days in the office each week).

EQUAL OPPORTUNITY EMPLOYER

“PROTECTED VETERANS” AND “INDIVIDUAL WITH DISABILITY”