In this exciting role, you'll have the opportunity to provide exceptional mechanical services to our valued customers at every level. Your mission will be to deliver efficient, thorough service that upholds the highest standards of quality and safety. As part of a collaborative team, you’ll play a crucial role in ensuring our customers enjoy a fantastic experience every time they visit us. It’s important to remember that all tasks should align with our company’s policies, procedures, and industry best practices, and we encourage everyone to work within the scope of their training.

Essential Functions

• Troubleshoot and fix issues across all vehicle systems to ensure customer safety and satisfaction.
• Provide clear repair estimates and effectively communicate the required services to customers.
• Perform mechanical repairs accurately, following shop procedures at every step.
• Conduct test drives and use diagnostic tools and specialized equipment to evaluate vehicle systems.
• Perform thorough inspections to identify potential safety or mechanical problems early.
• Clearly communicate any additional service needs, including time and cost estimates.
• Complete repairs and maintenance in compliance with safety standards and manufacturer guidelines.
• Complete all mandatory training and pursue additional learning opportunities provided by the company.
• Keep up to date with and follow applicable state and federal regulations.
• Collaborate with team members to deliver seamless, high-quality service.
• Maintain a clean, organized, and safe workspace to promote a productive environment.
• Help manage inventory by stocking supplies efficiently.
• Keep tools and equipment in excellent working condition.
• Actively participate in meetings led by the Location Manager.
• Process all paperwork promptly and accurately.
• Follow all company rules and procedures carefully and diligently.

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Qualifications

• Minimum of 2 years of experience in the HD repair industry
• Valid driver’s license with a satisfactory driving record
• Demonstrated solid and reliable work history
• Leadership mindset with a willingness to lead by example
• Strong communication and interpersonal skills
• Ability to work in a fast-paced shop environment

Core Competencies

• Technical expertise and problem-solving
• Alignment and Suspension (Medium Duty)
• Preventive Maintenance (Medium Duty)
• Fleet Maintenance
• Customer-focused decision-making
• Accountability and reliability
• Team leadership and collaboration

Work Environment & Physical Demands

• Tire shop environment
• Regular standing, walking, bending, and lifting
• Ability to lift up to 50lbs
• Use of hand tools, diagnostic equipment, and shop machinery

Compensation & Benefits

• Competitive pay commensurate with experience
• Sign-on bonus
• Comprehensive benefits package, including:
  • Medical, dental, and vision insurance
  • Supplemental Insurance
  • Paid time off and holidays
  • 401 (k) with company matching up to 4%