Job Summary:

The Supervisor of Funeral Support Services supervises the Cedar Memorial Funeral Homes’ support departments to ensure an outstanding funeral experience for the families we serve. The Supervisor of Funeral Support Services creates and evaluates processes and procedures to ensure accuracy and efficiency.

Duties/Responsibilities:

• Supervises Death Certificate Processing, Courier, Hospitality, and Funeral Support departments.
• Assists Funeral Support to meet funeral service deadlines.
• Assists Hospitality and fills when needed.
• Updates the Death Call Summary daily.
• Returns cremated remains to the recipient designated by the Funeral Director.
• Provides backup support to the Manager of Funeral Home Operations on incentive pay data entry.
• Coordinates and maintains the overnight Removal Assistants’ calendar.
• Prepares music playlist for services at the request of the Funeral Director.
• Monitors and Orders urns, urn vaults, register books, candles, acknowledgment cards, bookmarks, prayer cards, and other service items as needed.
• Orders supplies for the Decedent Care department as requested.
• Writes and conducts quarterly performance reviews for full-time reports and discusses goals.
• Writes and conducts annual performance reviews for full-time and part-time direct reports.
• Inventories cremated remains stored in the vault, assisting Funeral Directors in arranging their return to the designated recipient.
• Provides guidance and feedback to direct reports to ensure the Cedar Commitments are being observed and client family experiences are extraordinary.
• Submits information to Batesville’s “Living Memorial” program.
• Follows safety policies and procedures.
• Other design projects and administrative tasks as needed.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Ability to create and present ideas, reports, and budgets in various formats.
• Ability to work both independently and collaboratively.
• Excellent time management skills with the ability to assign and delegate tasks.
• Highly Proficient with Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.

Education and Experience:

• Associate's degree required; Bachelor's degree in a related field preferred.
• Minimum of 3 years of experience in an office setting required.
• 3-5 years of previous supervisory experience preferred.
• Previous experience in Publisher and/or Adobe Photoshop preferred.

Physical Requirements:

• Must be able to lift up to 25 pounds of force and up to 10 pounds of force regularly.
• Reaching
• Pushing
• Pulling
• Grabbing
• Walking
• Keyboarding
• Hearing
• Standing
• Stooping
• Kneeling
• Talking
• Repetitive Motions