SUMMARY

The Warranty Clerk prepares, records, and reconciles warranty claims and submits them to the factory and/or distributor and reconciles them accordingly.

ESSENTIAL DUTIES

• Processes warranty claims on a timely basis for each franchise or distributor.
• Processes all warranty paperwork to ensure proper documentation.
• Verifies criteria required by factory or distributor.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Posts credits on computer.
• Resubmits all rejected claims promptly or receives authorization to write them off.
• Follows up on payment of outstanding claims.
• Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.
• Arranges for parts to be shipped to the factory or distributor, or to be scrapped.
• Files and maintains all service records as required by the warrantor.
• Keeps informed of all factory recalls and bulletins.
• Assists with the cashier and telephone operator duties as needed.
• Assists with any clerical needs as needed.
• Maintains a professional appearance and a neat work area.
• Performs other duties as assigned.

QUALIFICATIONS

• Experience in a general office position is preferred.
• Ability to communicate effectively orally and in writing.
• Basic understanding of office applications such as MS Office ( Word, Excel, etc.).
• High school diploma or general education degree (GED); or two to four years related experience and/or training; or equivalent combination of education and experience.

• Valid Texas Driver's License
• Pass Background Check
• Pass Drug Test
• 21 Years-Old or Older

PHYSICAL REQUIREMNTS & WORK ENVIRONMENT

• While performing the duties of this job, the employee is regularly required to talk or listen. The employee is regularly required to sit; use hands to finger, handle, or feel.
• Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with managers and employees.
• Prolonged periods of sitting.
• Must be able to lift up to 20 pounds at times.
• Occasional attendance at social gatherings.
• Ability to travel occasionally.

EMPLOYMENT BENEFITS INCLUDE:

• Paid Vacation and Holidays
• 401(K)
• Vision Insurance
• Dental Insurance
• Medical Insurance