Position Title: Authorization Specialist

Position Summary: The Authorization Specialist (AS) is assigned patients to obtain insurance to determine if an authorization is required for the testing/procedure being ordered by the requesting physician/practitioner. The Authorization Specialist AS will check patient demographics and more importantly insurance information to ensure Conway Medical Center has the most up-to-date information for accurate reimbursement submission.

Qualifications

Education:

• High School Diploma required.

Experience:

• Two (2) years’ experience in hospital and/or physician billing/pre-authorization or insurance verification.
• Demonstrated knowledge of health insurance plans including: Medicare; Medicaid, HMO’s; and PPO’s required.
• Familiarity with electronic health records (E.H.R.) and documentation requirements and accessibility.
• Knowledge of online insurance eligibility and insurance verification systems.

Licensure/Certification/Registration:

• Medical Terminology certification preferred.
• Certification or Associate degree in ICD-10-CM/ICD-10-PCS; CPT, HCPCS preferred
• Certified Health Access Associate credential preferred

Duties & Responsibilities:

• Collaborates with designated clinical contacts that require escalation to peer-to-peer review.
• Facilitates submission of clean claims and reduction in payer denials by adhering to both organizational and departmental policies and procedures and maintaining departmental productivity and quality goals.
• Educate and counsel patients on their insurance coverage and explain payment options that are available to them.
• Work with front line staff to ensure collections are secured at time of presentation.
• Always displays exemplary core customer service skills.
• Consistently display effective verbal and written communication skills.
• Proficient understanding and use of technology/PC skills required.
• Work well in a fast-paced environment; efficiently organize work and maintain a high level of accuracy and productivity.
• Complete other duties as assigned by department leadership.