At the Orthopedic Institute of PA, our mission since 1971 has been to create an amazingly positive, memorable experience for every patient, family, and team member. We treat each other with crazy courtesy and exceptional empathy and work together to perfect processes to achieve our mission. You'll join a culture of excellence and teamwork, with a strong focus on investing in our team and local communities. OIP offers a great work environment, professional development, challenging careers, and competitive compensation.

POSITION SUMMARY: Efficiently handle patient and staff inquiries, manage billing processes, and ensure accurate posting and reconciliation of payments. Perform insurance claim submissions, appeals, and collections while demonstrating strong independent work, time management, and problem-solving skills.

ESSENTIAL FUNCTIONS

• Respond to incoming telephone inquiries from patients and internal staff in a courteous and efficient manner
• Review and analyze patient account balances for accuracy and resolution
• Accurately post patient payments and reconcile transactions
• Prepare and submit claims to insurance carriers in accordance with policy and compliance standards
• Research and process appeals for denied insurance claims
• Manage collection activities for outstanding patient balances
• Demonstrate strong self-motivation and the ability to work independently with excellent time management and multitasking skills
• Posting payments from patients and careers
• Additional responsibilities may include: submit patient claims to insurance carriers, process appeals on denied charges, collections.
• Other duties as assigned – i.e. addressing billing inquiries, resolving claim rejections, generating reports, processing refunds, and handling returned or insufficient funds payments, filing address rejections, reporting

EDUCATION

• High School and GED required.
• Certification in Medical Billing and Coding preferred.

EXPERIENCE

• Two years’ experience in medical accounts receivable (A/R) resolution required.
• Prior experience in a health care organization, orthopedic setting preferred.

Benefits Include:

• Competitive Wages
• Medical, Dental, Vision, Disability, and Life Insurance within 30 days
• Company-Paid Group Life Insurance, Short-Term Disability & Long-Term Disability
• Paid Time Off (PTO)
• 401(k) plan and profit sharing
• Cell-Phone Discounts
• Casual Day on Fridays!
• Career Advancement Opportunities