Insurance Claims and Policy Processing Clerks jobs in Ohio

Manager, Claims Payment Processing

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.

Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.

We are looking for a Manager, Claims Payment Processing to lead our claims payment operations team. In this role, you will oversee payment accuracy, team performance, and operational efficiency—ensuring claims are processed promptly while maintaining strong quality and financial controls.

What You'll Do

Lead and manage a team of Claims Payment Processors, including coaching, development, and performance management
Oversee claims payment processing to ensure accuracy, timeliness, and compliance
Conduct quality audits on paid claims and identify areas for improvement
Monitor and report on key performance indicators (KPIs) and team productivity
Support monthly reconciliation of claims and vendor disbursement accounts
Investigate and resolve discrepancies, including initiating and managing payment disputes
Handle escalated issues related to payment processing and customer concerns
Allocate work and manage workflow to ensure efficient turnaround times
Serve as a subject matter expert for departmental processes, including timekeeping and operational procedures
Drive process improvements to enhance efficiency, accuracy, and overall performance

What Makes You Successful

You’ll be successful in this role if you’re a detail-oriented leader who thrives in a fast-paced, high-volume environment. You’re comfortable managing both people and processes, ensuring that work is completed accurately and efficiently.

You’re also a strong coach and communicator who can develop team members while holding them accountable to performance standards. You bring a problem-solving mindset, proactively identifying issues and implementing improvements to drive better outcomes.

Basic Qualifications

Bachelor’s degree or equivalent work experience
4+ years of experience in a claims or payment processing environment
Experience leading or supervising a team
Strong organizational and time management skills
Strong communication skills, both written and verbal

Preferred Qualifications

Experience in claims payment processing or financial operations
Experience with reconciliation and audit processes
Georgia Property & Casualty Adjuster license (or ability to obtain)
Experience working in a high-volume, service-oriented environment

This Role Might Be a Great Fit If You

Enjoy leading teams and improving operational performance
Thrive in environments that require accuracy, urgency, and accountability
Like balancing people leadership with process improvement
Take pride in delivering high-quality, efficient outcomes

What We Offer

Competitive salary
Comprehensive medical, dental, and vision benefits
401(k) with company match
Paid time off and company holidays
Opportunities for leadership growth and development
A collaborative and performance-driven work environment

At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.

We C.A.R.E.

Committed – We build strong, high-trust relationships with our partners and each other.

Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.

Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.

Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success.

If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.

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