Primary Objective:

Holmes Motors is seeking a detail-oriented and driven Insurance Clerk for processing, tracking, and maintaining insurance-related documentation for vehicle sales and financing transactions. This position serves as a primary point of contact for customers, insurance providers, lenders, and dealership personnel through frequent telephone and email communication. The Insurance Clerk must maintain a high level of professionalism, accuracy, and customer service while ensuring insurance requirements are met, documentation is complete, and funding timelines are maintained. This role plays a key part in supporting dealership compliance, customer satisfaction, and operational efficiency.

Essential Duties and Responsibilities:

• Maintain a high volume of telephone and email communication with customers, insurance carriers, lenders, and dealership personnel.
• Contact insurance providers to verify policy information, coverage limits, effective dates, and lienholder information.
• Provide exceptional customer service while handling inquiries, resolving issues, and responding to requests in a timely manner.
• Maintain professional written and verbal communication standards that reflect positively on the dealership.
• Monitor outstanding insurance requirements and proactively follow up with customers and insurance providers to obtain necessary documentation.
• Maintain organized electronic and paper records of insurance documentation.
• Ensure dealership compliance with lender, state, and company insurance requirements.
• Update dealership management systems with accurate insurance information.
• Process insurance-related correspondence and maintain tracking logs.
• Collaborate with the Finance Department to support timely funding of vehicle contracts.
• Protect customer privacy and maintain confidentiality of sensitive information.
• Perform other administrative duties as assigned.

Qualifications:

• Strong organizational and administrative skills.
• Ability to communicate professionally with customers.
• Previous automotive dealership, insurance or administrative experience preferred.
• Experience working with dealership management systems is a plus
• Strong attention to detail and follow-through.
• Effective verbal and written communication skills.
• Ability to handle confidential information professionally.
• Basic understanding of automotive financing and insurance processes preferred.
• Proficiency with Microsoft Office applications and computer systems.
• Ability to work in a fast-paced environment and manage multiple priorities.

Working Conditions

• Professional office environment within an automotive dealership.
• Regular interaction with customers, insurance companies, lenders, and dealership staff.
• Standard business hours with occasional overtime as needed.

Company Benefits

Holmes Motors offers a competitive compensation and benefits package including medical, dental, vision, paid time off, retirement savings options, and career development opportunities.