GENERAL SUMMARY/BASIC PURPOSE OF JOB:

Under the supervision of the Patient Financial Services' Supervisor, conducts financial interviews, makes payment arrangements and conducts necessary follow-up on those arrangements ensuring compliance with appropriate policies and procedures.

Schedules and conducts financial/social interviews when appropriate to determine assistance eligibility and payment arrangement prior to patients' outpatient visit. Aggressively investigates all aspects of third-party payer coverage to assure maximum reimbursement for all services rendered. Assists patients and guarantors in account payment and resolution services. Documents all transactions for related telephone calls, letters, and client interviews for the patients' file.