• Provide technical assistance and support to network members to build capacity toward an expansive, sustainable infrastructure for programs. Technical assistance includes monitoring partner activities; researching and providing prompt and thoughtful responses to requests for information or assistance; resource development (tip sheets, issue briefs, fact sheets, toolkits, etc.); ongoing communication with partners via various channels to support their activities and goals; and documenting and sharing learnings and exemplary practices from the field.
• Track, identify, and foster use of promising practices related to comprehensive, person-centered approaches that facilitate access to or attainment of health coverage and benefits, economic and financial security, social benefits, and safety net system resources.
• Assist with the development of request for proposals (RFPs) to select and award grant funding to qualified community-based organizations (CBOs).
• Participate in national and regional meetings and other events to increase knowledge about health care access, economic security, and access to safety net systems and social benefits for older adults, and the work of NCOA.
• Communicate learnings about the Center’s work through technical assistance calls, conference presentations, webinars, facilitated discussions, reports, publications, and other venues.
• Foster a spirit of collaboration, coordination, and communication in carrying out responsibilities, and work closely with NCOA staff to accomplish goals. Participate in team meetings, contribute to the agenda, and support creative solutions to issues that are discussed. Participate in work plan discussions, performance monitoring reviews, and continuous quality improvement activities to contribute to the success of the team.
• Monitor program activities to ensure quality and accuracy of work outcomes of contractual and grant commitments. Manage relationships with and provide oversight of partners and grantees. Oversee and track contracts with partners, including assisting with reporting and invoicing requirements.
• Conduct site visits, attend conferences, participate in partner meetings, and engage in other business travel as required to support grantee relationships, program oversight, and organizational objectives.
• Serve as an ambassador for NCOA's mission, social impact goals, and programs by establishing and maintaining positive relationships with grantees, partners, and other external stakeholders.
• Convey interest and enthusiasm in support of grantees and programs during site visits and meetings.
• Research and identify opportunities to promote the Center and network members’ work at national and state conferences and via regular webinars. Assist with submission of abstracts, coordination of webinar schedules, and presentation preparation, as necessary.
• Assist with the development of grant proposals to expand the work of CEW.
• Perform other responsibilities as assigned.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

• Bachelor’s degree with a minimum of one year of experience providing technical assistance or in a related role.
• Demonstrated ability to manage projects and tasks effectively, with strong organizational skills and attention to detail.
• Strong verbal, written, presentation, and facilitation skills, with the ability to adapt communication style to stakeholder needs and effectively engage audiences.
• Demonstrated ability to establish and maintain effective working relationships with diverse stakeholders and communicate effectively in both internal and external settings.
• Experience supporting or facilitating meetings, trainings, presentations, work groups, webinars, communities of practice, or other group discussions preferred.
• Understanding and knowledge of public benefits, aging issues, and/or impact of economic insecurity of older adults preferred. Basic understanding of grant-funded initiatives and associated reporting requirements is a plus.
• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word). Experience with Salesforce or similar CRM platforms, databases, and online tools strongly preferred. Familiarity with webinar technology is a plus.
• Ability and willingness to travel approximately 10-20% of the time, including overnight travel, anywhere within the United States and its territories, to support quarterly site visits, conferences, partner meetings, training, and other business-related activities.

• Frequently required to sit or use a standing desk.
• Occasionally required to walk.
• Occasionally required to reach with hands and arms.
• Frequently required to talk or listen.
• Occasionally required to bend, lift or climb stairs.
• Occasionally required to lift light weights (less than 25 pounds).

• The noise level in the work environment is usually moderate.