Job Title: Instructional Designer - IDRE

Department: IDRE Performance and Enablement
The IDRE Performance and Enablement team serves as the regulatory and operational enablement function for the Independent Dispute Resolution (IDR) business. The team translates regulatory requirements, system configuration changes, and production insights into consistent, defensible operational execution.
This function partners closely with Compliance, Configuration/Development, QA, and Operations to reduce interpretation variance, accelerate productivity, and maintain audit-ready standards in a federally regulated arbitration environment.

Position Summary:
The Instructional Designer is responsible for the architecture, documentation governance, and change translation framework supporting the IDRE function. This role ensures that regulatory updates, system configuration changes, and process modifications are converted into structured, version-controlled learning assets that drive consistent operational execution.

This position owns learning design standards, curriculum architecture, and content governance. While not primarily responsible for facilitation, this role partners closely with the Learning & Development Specialist to ensure learning experiences are practical, engaging, and performance-driven.

Key Responsibilities
• Lead performance consultations to define root causes and solution strategy.
• Define learning objectives aligned to operational KPIs and compliance requirements.
• Architect blended learning journeys (ILT, VILT, eLearning, job aids, simulations).
• Establish design frameworks, templates, and instructional standards.
• Develop complex training programs and eLearning modules.
• Own version control, documentation standards, and content lifecycle management.
• Ensure audit-readiness and regulatory alignment in all learning assets.
• Standardize facilitator guides, participant materials, and assessments.
• Align learning assets with knowledge management systems.
• Design evaluation strategies tied to behavior change and operational impact.
• Define pre/post assessment strategies.
• Partner with leadership to establish learning KPIs.
• Analyze data trends to recommend curriculum improvements.

Qualifications
• 5 - 8+ years in instructional design in corporate or regulated environments.
• Advanced experience with blended learning design.
• Strong performance consulting skills.
• Experience in healthcare, insurance, or compliance-heavy environments preferred.

EEO Statement:
Provider Resources, LLC is an Equal Opportunity Employer. We do not discriminate against qualified applicants based upon any protected group status, including but not limited to race, religion, color, creed, sex (including breastfeeding and related conditions), gender identity/gender expression, pregnancy (including childbirth and related conditions), national origin, ancestry, age, marital status, military or veteran status, sexual orientation, genetic information, physical or mental disability or medical condition as defined by applicable equal opportunity laws. Any request for accommodation can be directed to Human Resources.

Benefits and Compensation:
Provider Resources provides a competitive benefits package that includes access to Medical, Dental, and Vision Insurance, Life Insurance, Disability, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Critical Illness, Accident, Legal and ID Theft, 401k plan, PTO. The anticipated salary range for fully qualified candidates applying for this role will be above (not including discretionary bonus, equity, and benefits). The final salary offered will be dependent on several factors that include but are not limited to relevant previous experience including duration and type of experience within the industry, education, and internal equity.

HUBZone Preference: Preference will be given to individuals who reside in, or are willing to relocate to, a recognized HUBZone area. For more information, visit Go to www.sba.gov/hubzone for more information.