Department:

Life Skills Program

Job Title:

Life Skills Assistant Program Manager

ROLE OF THE LIFE SKILLS ASSISTANT PROGRAM MANAGER

The Life Skills Assistant Program Manager is responsible for supporting the instructors who are working directly with Individuals with intellectual and developmental disabilities (I/DD) to achieve their highest level of independence. The Life Skills Assistant Program Manager focuses on the assurance that care is being provided using a person-centered approach. The Assistant Program Manager willprovide support, training, and guidance in accordance with the scope of services to ensure the best outcomes towards Individual’s goals.

The LSP Assistant Manager will work in conjunction with the Program Manager to build a cohesive team. The LSP Assistant Manager strives to inspire others, stimulate enthusiasm, and leads by example. The LSP Assistant Manager is committed to making a positive impact on others through effective relationship management.

ESSENTIAL FUNCTIONS

1. Operations

• Monitor the health and safety of all individuals.
• Ensure care requirements are in compliance with the Individual’s Support Plan.
• Along with the Individual, assist in the creation of each Implementation Plan Goal.
• Implement Individuals’ IP goals along with the instructors.
• Assist, and guide instructors on methods to help Individuals attain their IP goals.
• Monitor Individuals progress toward their Implementation Plan goals and track toward graduation.
• Create and submit quarterly summary documents to WSC in accordance with Qlarant requirements.
• Administer medication, as needed if instructor is unavailable (medication certified required)
• Attend Individuals’ support plan and IP program meetings, as needed or requested.
• Provide administrative task support to the Program Manager and Instructors.
• Provide class instruction and presentation as needed.
• Communicate building maintenance issues and assist in coordination of resolution.
• Identify Individuals with behavior plans in place.
• Train, communicate and monitor behavior plan protocols with the instructors.
• Establish and maintain a supportive and professional relationship with individuals, their families, and circle of support.
• Provide individual-specific service in compliance with service descriptions as defined in service directory, specific attachments and core assurances.
• Create and maintain an atmosphere of warmth, personal interest, and positivity throughout the program.
• Recognize and note physical and/or emotional changes in an individual’s condition and seek appropriate intervention. Report all changes to program manager or director within 1 business day.
• Assist individuals with meals, personal hygiene, transitioning or other tasks, when needed.
• Assist with daily arrival/ dismissal duties and tasks.
• Maintain supply inventory, communicate needs to the program manager to ensure operation of Individual IP goals and other program classes.
• Ensure documentation and submission of all incident reports in accordance with the APD guidelines.
• Communicate all incidents to the program manager.
• Coordinate community outings, ensuring proper coverage and safety protocols.
• Complete required documentation for services per ADP and Qlarant requirements.
• Inspect and monitor the building for cleanliness and sanitization per CRN safety standards.

1. Administration

• Complete all assigned documentation requirements. Including daily notes and summaries on progress towards support plan/ implementation plan goals.
• Train, assist, coach and support instructors on required documentation and content requirements.
• Contact the program manager to report any difficulties, accidents, incidents or concerns immediately.
• Prepare General Event Reports using CRN documentation system and submit to required parties based on APD guidelines.
• Enter complete notes daily into CRN selected system.

1. Other Duties

• Aid and assist individuals onboarding and offloading from transportation.
• Serve as a positive role model for adults in the program through appropriate dress, speech, attitude, and courtesy.
• Plan and implement activities that align with each Individuals’ program goals, enrichment, and physical activity utilizing curriculum and materials provided by the program.
• Comply with company policies and procedures.
• Maintain confidential information and ensure compliance with HIPAA.
• Attend all trainings as directed and provided by the employer as required of Med-Waiver providers.
• Other projects and duties as assigned.

SUPERVISORY RESPONSIBILITY

• Oversight of instructors and life skills program staff in the absence of the program manager.

QUALIFICATIONS

• High School diploma or equivalent.
• One year of experience in a medical, psychiatric, nursing, or child/adult care setting or direct care with individuals with intellectual and/or developmental disabilities.
• Valid state driver’s license.
• Must pass Level II Background screening.

KNOWLEDGE AND SKILLS

• Knowledge of proper transfer techniques and body mechanics to transfer Individuals in accordance with the safety requirements listed in their support plan.
• Exhibit strong interpersonal and communication skills.
• Excellent writing and grammar skills.
• Ability and interest to work with persons with intellectual/developmental disabilities and physical limitations.
• Work effectively as a team contributor on all assignments, creating and fostering a positive environment.
• Ability to remain composed in emergency situations.
• Adaptability to frequently changing needs.
• Demonstrate reliability, dependability, and punctuality.
• Understand and articulate the services provided and the customer value for the CRN brand.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies.

Dependable

Integrity is doing the right thing. Basing your decisions by aligning your beliefs with the company’s values. Making decisions on what makes sense not based on a policy or procedure statement. This means exercising fair practices and knowing you are empowered to make decisions based on company culture and business ethics.

Warriors

Seeks to make a positive impact. Demonstrates a positive disposition even with difficult challenges. Thrives to get things done and exceed set expectations. Driven to “Make things Happen.”

Innovative

Pursues training and development opportunities; Strives to continuously build knowledge and skills. Shares expertise with others. Receptive to feedback; embraces continuous improvement, willing to learn. Engaging in activity with a high level of enthusiasm, intensity, and effort. To be ambitious. A desire and determination to achieve. It is about the person you are and the person you are becoming. It is fulfilling your potential.

Customer-focused Teamwork

It is a collaborated effort to achieve an objective through teamwork with our customers. Creating an environment where customers feel valued. Working as a team throughout the company to deliver excellent service to all of our customers. Contributes to a positive team spirit.

Compassionate

Treats others with respect and dignity, Works with integrity and strong ethics. Lives our company core purpose each day and seeks to help others. Genuinely cares about the well-being of others and seeks to make a difference.

Interpersonal Skills

Demonstrates emotional intelligence.

• Self-Awareness- Uses reason when dealing with emotional topics. Recognizes how emotions affects their performance.
• Self-Management- Keeps disruptive emotions in check. Flexibility in handling change.
• Social Awareness- Awareness of others’ feelings, needs, and concerns. Takes personal responsibility. Able to see others’ perspectives.
• Relationship Management- Airs disagreements; addresses conflict constructively.

Communication

Speaks clearly; responds well to questions. Participates in meetings. Writes clearly and informatively, edits work for spelling and grammar. Maintains confidentiality.

Critical Thinking

Displays willingness to make decisions; Exhibits sound and accurate judgment; includes appropriate people in the decision-making process. Identifies and resolves problems in a timelymanner.

Professional Appearance

Demonstrates a neat, clean and professional appearance. Adheres to Company dress code (see employee handbook).