Job Title: Digital Coordinator

Pay & FLSA Status: $65,000-$85,000 annually D.O.E.; Salary exempt

Regular Schedule & Shift: Monday – Friday; Day shift

Regular Weekly Hours: Full-time/40 hours per week (overtime as needed)

Territory: Southwest Region

Product Category:

Paid Time Off (PTO): 80 hours accrued year 1; 120 hours accrued annually after year 1

Paid Sick Time: 40 hours annually

Management Position: No

Branch Location: Ontario, CA, Phoenix, AZ, or Sacramento, CA

POSITION SUMMARY:

The Digital Coordinator is responsible for owning digital engagement and growth within their assigned region. This position focuses on adoption, improving online customer experience, and leveraging data to guide regional business decisions. This position onboards users, analyzes behavior, identifies opportunities, and partners with marketing, sales, and technical teams to implement initiatives that increase engagement, strengthen customer relationships, and drive measurable growth.

OrePac Building Products seeks dynamic individuals who exemplify excellence in quality, trust, value, and service. Our ideal candidate for this position has professional experience with the specified product category and is a highly motivated, data-driven professional with a passion for digital transformation and customer success. They combine strong analytical thinking, technical aptitude, and exceptional communication skills to drive platform adoption, optimize the customer experience, influence cross-functional initiatives, and support sustainable business growth through data-informed decision-making

COMPENSATION & BENEFITS PACKAGE:

•Competitive compensation, D.O.E. + annual reviews with opportunities for increasesbased on employee performance.

•Medical, dental, and vision insurance up to 70% paid by OrePac.

•FREE Informed Health Line and Health Advocates.

•Health Spending Account (HSA) available with up to $1,000 annual OrePaccontribution.

•Flexible Spending Account (FSA) available.

•FREE Employee Assistance Program (EAP).

•FREE life and Long-Term Disability (LTD) insurance.

•Short-Term Disability (STD) insurance available.

•Accident, Hospital Indemnity, and Critical Illness plans available.

•401K with up to 3% OrePac contribution.

•Paid time off (PTO) as specified above.

•Paid sick time as specified above.

•7 paid holidays annually.

•FREE gym membership.

•Employee discount.

ESSENTIAL DUTIES & RESPONSIBILITIES:

•Own the digital customer experience and adoption strategy within the assigned region by driving engagement, platform utilization, and business growth through thecompany's digital solutions.

•Lead regional onboarding initiatives by training, supporting, and enabling customers and internal teams to successfully adopt and maximize the value of the company'sdigital platforms.

•Manage regional user and account administration, ensuring account integrity, appropriate access, and an exceptional customer experience.

•Analyze customer engagement, platform performance, and business metrics to identify trends, opportunities, and risks, providing data-driven recommendations that support business growth and customer success.

•Partner with sales, marketing, technical, and other cross-functional teams to develop and implement initiatives that enhance platform functionality, improve the customer experience, and increase digital adoption.

•Monitor platform performance, identify operational issues and improvement opportunities, gather customer and internal feedback, and coordinate timely resolution with appropriate stakeholders.

•Develop and present reports, analyses, and strategic recommendations to leadership and cross-functional teams to support informed decision-making and regional business objectives.

•Stay informed of evolving digital technologies, customer expectations, and industry trends, proactively recommending process improvements and best practices that strengthen the organization's digital capabilities.

REQUIRED SKILLS:

•Strong analytical and critical thinking skills with the ability to interpret data, identify trends, and translate insights into actionable business recommendations.

•Demonstrated ability to exercise sound judgment, prioritize competing initiatives, and independently manage projects from concept through implementation.

•Excellent verbal, written, presentation, and interpersonal communication skills with the ability to effectively communicate with customers, sales teams, leadership, andcross-functional business partners.

•Strong relationship-building and collaboration skills with the ability to influence outcomes and work effectively across sales, marketing, operations, technical teams,and external customers.

•High level of business acumen with an understanding of customer engagement, sales processes, digital commerce, and emerging market trends.

•Strong technical aptitude with the ability to quickly learn new technologies, digital platforms, CRM systems, business applications, and Microsoft Office programs.

•Proven organization and project management skills with the ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.

•Customer-focused mindset with strong problem-solving skills and the ability to identify opportunities that improve the customer experience and support business growth.

•Self-motivated, adaptable, and results-oriented with the ability to work independently while taking ownership of assigned responsibilities and driving continuous improvement.

•Ability to maintain professionalism, confidentiality, and high ethical standards while working with diverse teams and stakeholders.

REQUIRED EDUCATION & EXPERIENCE:

•Bachelor’s degree in sales or a related field preferred but not required.

•2 to 5 years of relevant sales and industry experience.

•Digital, e-commerce, or business analysis experience is a plus but not required.

•Industry knowledge strongly preferred

•Any combination of education, training, or experience that demonstrates the ability to perform the duties of the position will be accepted in place of the education and/orexperience requirements listed for this role.

PHYSICAL DEMANDS:

•Regularly required to stand, walk, and sit.

•Regularly required to see, talk, and hear. Specific vision abilities required by this job include close vision, the ability to adjust focus, and peripheral vision.

•Ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.Must be able to lift up to 15 lbs at times.

WORK ENVIRONMENT:

•This position primarily operates in a professional office environment using standard business technology, including computers, mobile devices, videoconferencing platforms, and other digital collaboration tools.

•Regular interaction with cross-functional teams, customers, and business partners occurs through in-person meetings, telephone, email, and virtual communication platforms.

•Occasional visits to branch locations, customer sites, or company facilities may be required to support training, user adoption, and business initiatives.

•The work environment is generally quiet but may include periodic exposure to warehouse, distribution, or manufacturing environments while visiting company locations or customer sites.

•Occasional travel may be required to support regional business needs, customer engagement, training, or company meetings.

DRESS CODE:

•All employees are expected to wear clothing appropriate for the nature of OrePac business and the type of work being performed. Clothing should be neat, clean, and tasteful.

SAFETY DUTIES & RESPONSIBILITIES:

•Report all incidents and accidents to one’s immediate supervisor immediately or within 24 hours.

•Maintain the work area in a safe and healthful condition.

•Report, and whenever possible correct, unsafe working conditions to branch leadership.

•Operate vehicles while in the course of employment in a safe and lawful manner.

•Provide assistance to reduce or eliminate workplace hazards.

•Comply with company drug testing policies and procedures.

•Comply with company Personal Protective Equipment (PPE) policies. OrePac will provide required PPE to employees.

OREPAC HISTORY & CULTURE:

Founded by the Hart family in 1977, OrePac is a family-owned and operated wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry.

At OrePac we value trust, integrity, and a dedication to excellence. That commitment can be found in the services we offer, the quality of the products we provide, and the way we treat our employees and customers. This dedication to our markets has enabled us to make a positive impact on the shelter industry and the communities we serve.

Our vision is to create trusted partnerships by providing quality products and maintaining strong relationships through unmatched service, operations, and logistics. Our mission: Make Complicated Simple™.

LEGAL STATEMENTS:

OrePac provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OrePac complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This job description is not intended to contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Regularly scheduled workdays, hours, and shifts are described above. Shift availability may vary. Hours may need to be extended or adjusted at any time, with or without notice, to meet the needs of the organization.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The required skills, education, experience, and physical demands listed above are representative of the minimum knowledge, skills, and/or abilities required to perform the essential functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The resources listed above are representative of the resources required for performing this position.

The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.

OrePac supports a safe and drug-free workplace. OrePac may administer a pre-employment background check and/or drug screen, as well as random and/or reasonable suspicion drug screens during employment.

Employees are required to perform safety duties and responsibilities in accordance with acceptable and safe work procedures. OrePac’s safety policy requires the use of Personal Protective Equipment (PPE) in designated safety-sensitive areas while on OrePac property. OrePac employees who handle or deliver OrePac products while not on OrePac property are required to adhere to OrePac’s safety policy and use the required PPE necessary for their specific role.

The dress code described above is representative of what an employee must wear while performing the duties of this position. Individual branches may issue more specific guidelines than what is outlined below. Reasonable accommodations may be made for individuals with religious beliefs, observances, or practices related to the dress code.

KEY WORDS: Digital Coordinator, Digital Success Coordinator, Digital Operations Coordinator, Digital Adoption Specialist, Customer Success Specialist, Customer Success Manager, Digital Solutions Specialist, Digital Engagement Specialist, Customer Experience Specialist, User Adoption Specialist, Customer Onboarding Specialist, Sales Enablement Specialist, Sales Operations Specialist, CRM Specialist, CRM Administrator, Business Analyst, Business Systems Analyst, E-Commerce Specialist, Digital Commerce Specialist, Marketing Operations Coordinator, Customer Engagement Specialist, Digital Transformation Coordinator, Commercial Operations Coordinator, Platform Success Specialist, Technology Adoption Specialist, Digital Coordinator, Digital Success Coordinator, Digital Operations Coordinator, Digital Adoption Specialist, Customer Success Specialist, Customer Success Manager, Digital Solutions Specialist, Digital Engagement Specialist, Customer Experience Specialist, User Adoption Specialist, Customer Onboarding Specialist, Sales Enablement Specialist, Sales Operations Specialist, CRM Specialist, CRM Administrator, Business Analyst, Business Systems Analyst, E-Commerce Specialist, Digital Commerce Specialist, Marketing Operations Coordinator, Customer Engagement Specialist, Digital Transformation Coordinator, Commercial Operations Coordinator, Platform Success Specialist, Technology Adoption Specialist, Digital Coordinator, Digital Success Coordinator, Digital Operations Coordinator, Digital Adoption Specialist, Customer Success Specialist, Customer Success Manager, Digital Solutions Specialist, Digital Engagement Specialist, Customer Experience Specialist, User Adoption Specialist, Customer Onboarding Specialist, Sales Enablement Specialist, Sales Operations Specialist, CRM Specialist, CRM Administrator, Business Analyst, Business Systems Analyst, E-Commerce Specialist, Digital Commerce Specialist, Marketing Operations Coordinator, Customer Engagement Specialist, Digital Transformation Coordinator, Commercial Operations Coordinator, Platform Success Specialist, Technology Adoption Specialist, Digital Coordinator, Digital Success Coordinator, Digital Operations Coordinator, Digital Adoption Specialist, Customer Success Specialist, Customer Success Manager, Digital Solutions Specialist, Digital Engagement Specialist, Customer Experience Specialist, User Adoption Specialist, Customer Onboarding Specialist, Sales Enablement Specialist, Sales Operations Specialist, CRM Specialist, CRM Administrator, Business Analyst, Business Systems Analyst, E-Commerce Specialist, Digital Commerce Specialist, Marketing Operations Coordinator, Customer Engagement Specialist, Digital Transformation Coordinator, Commercial Operations Coordinator, Platform Success Specialist, Technology Adoption Specialist, Digital Coordinator, Digital Success Coordinator, Digital Operations Coordinator, Digital Adoption Specialist, Customer Success Specialist, Customer Success Manager, Digital Solutions Specialist, Digital Engagement Specialist, Customer Experience Specialist, User Adoption Specialist, Customer Onboarding Specialist, Sales Enablement Specialist, Sales Operations Specialist, CRM Specialist, CRM Administrator, Business Analyst, Business Systems Analyst, E-Commerce Specialist, Digital Commerce Specialist, Marketing Operations Coordinator, Customer Engagement Specialist, Digital Transformation Coordinator, Commercial Operations Coordinator, Platform Success Specialist, Technology Adoption Specialist