The Customer & Supplier Quality Engineer (CSQE) is responsible for ensuring product and process quality across both customer-facing quality activities and supplier quality management. This role serves as a key interface between customers, suppliers, manufacturing, engineering, and operations to prevent defects, drive corrective actions, and support continuous improvement across the supply chain.

The CSQE leads root cause analysis, corrective and preventive actions (CAPA), supplier development initiatives, and customer quality issue resolution to ensure compliance with quality standards, customer requirements, and regulatory expectations.

ESSENTIAL JOB FUNCTIONS/DUTIES

Lead investigation and resolution of customer complaints, nonconformances, and returns (RMA)Perform and document root cause analysis using tools such as 5 Whys, Fishbone, and Fault Tree AnalysisDevelop, implement, and verify Corrective and Preventive Actions (CAPA)Prepare and present 8D reports, customer responses, and corrective action updatesSupport customer audits, quality reviews, and continuous improvement initiativesMonitor customer quality metrics (PPM, escapes, complaints, trend analyses)Ensure compliance with customer-specific requirements and quality agreementsMange customer qualifications and change management activities.

Qualify, evaluate, and monitor suppliers through quality systems and process audits, scorecards, and performance metrics with Purchasing DepartmentLead supplier corrective action requests (SCARs) and verify effectivenessConduct supplier process and quality system audits (on-site or remote)Collaborate with suppliers to improve process capability, yield, and defect prevention through data driven approaches (e.g. SPC, MSA, Six Sigma, Lean)Review and approve supplier quality documentation (control plans, inspection plans, certificates of conformance)Support risk assessments and supplier development programs including assessment of Business Continuity PlansMange supplier qualifications and change management activities

QUALIFICATIONS

Bachelor’s degree in quality management, Supply Chain/Operations Management, Engineering, Business Administration or a related scientific field or equivalent relevant experienceMinimum of 5-8 years of experience in customer/supplier management role, including performing auditsStrong understanding of quality management systems and methodologies, including ISO 9001Proven experience leading root cause and corrective action activitiesExcellent analytical, problem-solving, and decision-making skillsProficient in quality tools and techniques such as 8D methodology, Six Sigma, FMEA, and SPCEffective communication and interpersonal skills with customers, suppliers, and team membersAbility to work cross-functionally and manage multiple priorities.Self-motivated, detail-oriented, and results-driven

ISO 9001 / IATF 16949 / AS9100 Internal Auditor certificationCertified Supplier Quality Professional (CSQP) Certified Quality Engineer (CQE) Project Management experience, PMI certification preferred Six Sigma Green Belt minimumLean Manufacturing CertificationSoftware: MS office, statistical analysis, ERP systems

AGC Electronics America is a proud Equal Opportunity Employer that welcomes people of all backgrounds