Job Title: Junior Dental Patient AR Lead

Reports to: Dental Department Manager

Position Summary:

The Jr. Dental Patient AR Lead will play a key role in the dental billing department by handling core patient billing responsibilities while also assisting in leadership and mentorship of new staff members. This position will focus on ensuring accurate and timely billing processes, enhancing revenue collection efforts, and supporting the Dental Department Manager in training and quality control. The role also involves taking on smaller billing tasks, all while working within the framework of the Medbill systems and tools. This role involves providing crucial support to the Dental Department Manager by creating, managing, and overseeing comprehensive training programs aimed at strengthening the knowledge and performance of the dental billing team.

Key Performance Areas & Key Performance Indicators:

RCM Training Development (20%):

• Assist in training on the entire patient billing process when needed
• Emphasize accurate data collection for patient billing
• Teach efficient methods of patient account billing
• Train on auditing, reviewing, reading EOBs to ensure correct patient balances.
• Ensure error-free and complaints patient account audits
• Educate on handling and correcting patient’s ledgers
• Optimize patient collection processes for better revenue recovery

System Expertise & Patient Balances Rates (20%):

• Ensure accurate auditing of patient accounts
• Assist in ensuring the team is proficient in using the Office DPMS for billing, reporting, and workflow
• Assist in ensuring accounts are accurately coded to minimize billing errors and concerns
• Regular training on proper handling and communicating the best practices for Patient AR

Clean ledger Rates (20%):

• Analyze and audit accounts balances promptly
• Master billing functionalities, reporting tools, and streamlined workflow processes
• Audit claims, patient co-payment for errors and ensure corrective actions are taken as needed

Reimbursement Time & Collection Rate (20%):

• Follow up on patient’s balance
• Send reminders and offer payment plans to patients
• Post patient payments on day of collected
• Ensure timely, accurate payments, and adjustments each day

Compliance Training, Performance Monitoring, Mentorship (20%):

• Conduct training on privacy laws and billing practices to avoid errors on fraud
• Assist in tracking key metrics to improve team performance
• Monitor patient co-payments for services, audits accuracy, and patient collections
• Provide feedback for improvement
• Provide ongoing coaching to support team members
• Offer one-on-one guidance and assist with troubleshooting challenges

Minimum Qualifications:

Education:

• Highschool Diploma or GED Required

Experience:

• Minimum of 2-3 years in Dental Billing
• Strong knowledge of dental billing, accounts receivable, CDT codes, insurance verification, claims submission, and denail management
• Knowledge of Eaglesoft, Open Dental, and/or Dentrix preferred

Skills:

• Strong analytical skills to identify issues and guide others in a professional setting
• Strong interpersonal skills with the ability to explain complex billing concepts to new team members
• Excellent written and verbal communication

Competencies:

Operations Knowledge – Thoroughly understands the operational procedures for his/her position and how they affect or relate to other departments in the company. Serves as an expert for others.

Product Knowledge – Has a broad knowledge of the products and services offered. Is aware of the features and pricing of the products and services they support. Is able to recommend the appropriate product or service that will meet the customer’s needs.

Compliance Knowledge – Extensive understanding of general and department-specific regulations. Serves as a compliance resource for the team.

Sales & Service – Guides the team to achieve goals while ensuring excellent customer service. Maintains professional communication and positive customer relationships

Teamwork – Able to build morale and group commitments to goals and objectives; Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.

Computer Skills – Demonstrates a solid understanding of the technology utilized in his/her position. Consistently looks for ways to use technology to create efficiencies. Able to troubleshoot minor problems. May serve as an expert to others.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Strength- Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs.

Finger Dexterity- Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together.

Talking- The ability to convey information accurately by speaking to customers and other employees

Hearing- Able to hear average or normal conversations and receive ordinary information.

Visual Abilities- Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

*Employer reserves the right to change this job description at any time, should business needs arise.*