Position title: Service Technician

Reports to: Service Manager

Primary Function: Responsible for troubleshooting, repairing, maintaining and installing HVAC and related equipment as assigned in a timely, cost-effective, high-quality manner.

Technical Knowledge:

q Keep technical knowledge up to date re: equipment, concepts, and installation techniques, as well as local, state, and federal codes.

q Participate in continuing education to keep technical knowledge up-to-date pertaining to equipment and concepts.

q Possess knowledge of how to effectively and efficiently solve problems.

q Possess and/or research knowledge of applicable manuals, new products, and current techniques.

q Participate in technical organizations to improve technical knowledge.

Quantity:

q Demonstrate capability of handling heavy workload.

Quality:

q Perform a thorough inspection of work completed to prevent call backs.

q Maintain cleanliness of job site daily.

q Adhere to quality workmanship standards for all jobs.

Time Management/Planning:

q Plan service requirements and inform service manager when work needs to be completed.

q Demonstrate ability to accurately determine job priorities by:

– adhering to planned call schedule.

– scheduling report time concurrent with jobs.

– handling interruptions in stride.

– having the proper tools, materials, and tasking when arriving at the job site.

– scheduling maintenance on vehicle.

Communications:

q Complete all required paperwork promptly and accurately.

q Secure customer satisfaction on all service reports.

q Keep management informed of unfavorable news and changes made by customers.

q Communicate all beneficial information to appropriate parties.

SALES:

q Promote the company in a professional manner through relationship development and constantly looking for opportunities to better service our customers.

q Provide opportunities/leads to your manager to help better serve our existing customers as well as determine potential new customers.

q Become aware of the area/location where you are currently working to identify any potential new business opportunities.

q Learn IAQ product features and benefits.

Instructing Others:

q Demonstrate capability and interest in training others.

q Modify instructions to create understanding by all people regardless of their technical knowledge.

q Ability to recognize and perform the training needs individual to the customer.

q Train Service Representative Trainees.

Special Projects:

Provide support for any special projects as assigned by the service manager. These special projects, at the determination of the manager, may or may not become part of this position’s primary responsibilities.

Physical Requirements:

Ability to perform all of the duties below with little or no assistance:

· Lifting (up to 100 lbs as needed).

· Bending, climbing, pulling, pushing, balancing, kneeling, twisting, and/or standing.

· Ability to work overhead and from ladders.

· Setting up and carrying ladders up to 28 ft. in height (step or extensions), as required.

· Climbing stairs and ladders.