JOB SUMMARY

Troubleshoots material handling equipment, performs breakdown repairs, scheduled repairs, and scheduled maintenance based on customer needs and requirements with the direction of the Service Coordinator. Dedicated to customer satisfaction, responding in a timely, polite and professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Promote an atmosphere of good will and accountability between the company and the customer. Act in a professional manner and provide a superior level of customer service.

• Maintain a clean, hazard free and safe work area including your company vehicle if assigned and customer facilities.

• Adhere to all OSHA, company and customer safety procedures.

• Maintain positive customer relations through professional interactions with customers.

• Follow all company operating and process procedures.

• Attend formal training as scheduled and directed by your supervisor.

• Expertly analyze and diagnose customer equipment problems and breakdowns. Recommend the correct service and repair actions to resolve equipment performance problems.

• Make appropriate equipment repairs in accordance with manufacturer guidelines.

• Efficiently perform scheduled equipment maintenance per customer contract.

• Accurately and neatly document each service call, providing the necessary paperwork.

• Responsible to ensure timely reporting paper flow as required by the company.

• Maintain serviceability and accountability of all company equipment.

• Maintain the company service van in a clean, orderly and hazard free manner.

• When using a company vehicle, you are responsible for the safe operation of the vehicle and to follow all traffic laws. Company vehicles are to be used for company business only.

• Any traffic violations, citations, fines, related to driver’s actions are the responsibility of the employee to pay as ordered when operating a company vehicle or personal vehicle on company business.

• Our insurance carrier conducts annual driver record screening. You must meet the qualifications and be insurable by our insurance carrier to operate a company vehicle or a private vehicle while conducting company business.

• Secure and maintain service and parts inventory in the company vehicle.

• Provide well maintained personal tools required to effectively perform equipment service duties.

• Cooperatively performs additional duties when assigned by management.

• Communicate with the dispatcher as required to maintain efficient and productive activity.

• Become familiar with company posted SDS sheets and utilize as needed.

• If assigned a company vehicle you are responsible for the safe operation of the vehicle and to follow all traffic laws.

• Responsible for reporting immediately any customer complaints and assisting to resolve an issue to ensure customer satisfaction.

• Responsible for reporting unusual or extraordinary circumstances regarding customer usage of equipment, of employee behavior or activities directly to the Service Manager.

• Responsible for maintaining the required uniform and insuring a professional appearance and attitude at all times.

Education: High school diploma or equivalent with one to three years of mechanical, electrical and hydraulic experience.

Communication: Effectively communicate with customers, co-workers and management.

Basic Skills: Can safely operate hand tools, power tools, lifts, hoists, hydraulic jacks and overhead cranes. Has the ability to understand necessary service and training manuals and schematics.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Has the ability to perform strenuous and heavy work, can exert force up to 100 pounds on occasion and frequently handle loads to 50 pounds. Must have the physical stamina to perform continuously with full body motion for climbing, reaching, pulling, walking and lifting, etc. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk and climb or balance. The employee is frequently required to sit; stoop, kneel, crouch, or crawl; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in a maintenance environment with potential equipment movement hazards as well as exposure to chemicals and solvents that require knowledge of proper safety procedures. Work is performed at customer locations, including manufacturing, warehouses, cold storage facilities and other “difficult” or outdoor environments. The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; and risk of electrical shock. The noise level in the work environment is usually moderate.

TRI