About The Group

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.

Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.

Job Overview

The Operations Quality Inspector verifies food safety and product quality throughout incoming materials, roasting, grinding, and packaging operations at the West Chester, Pennsylvania manufacturing plant. This role supports quality systems, conducts inspections and testing, reviews production records, assists with investigations, and partners with Supply, Research and Development (R&D), Supplier Quality Assurance, the Quality Lab, and Maintenance to resolve quality matters and support continuous improvement.

Work Shift: 3rd Shift, 10:00 PM - 6:30 AM EST

Work location: West Chester, PA

Work model: Onsite

Job Responsibilities

• Support West Chester plant quality systems and procedures in partnership with the Operations Quality Manager.
• Test products across roasting, grinding, and packaging lines to verify conformance with food safety and quality standards.
• Conduct food safety inspections, environmental swabs, nitrogen testing, and compressed air testing.
• Control non-conforming product by verifying holds, reviewing records, and assisting with investigations.
• Manage production sample storage and prepare samples for shipment to external laboratories.
• Maintain incoming material inspections, supplier non-conformance records, holds, and incoming material test equipment.
• Review production data entered into Systems Applications and Products (SAP) and Quality Data Analysis (QDA) systems for accuracy and completeness.
• Assist with customer complaint investigations on the production floor.
• Partner with Supply, Supplier Quality, Quality Lab, and Maintenance teams to provide timely quality support.
• Work weekends or extended shifts as business needs require.

Professional Qualifications

• High school diploma or General Educational Development (GED) credential required; two-year technical degree preferred.
• 0-3 years of experience in quality, food safety, manufacturing, production, or a related operational environment; consumer packaged goods (CPG), coffee, or beverage experience preferred.
• Experience conducting product inspections, incoming material inspections, or food safety checks in a manufacturing or production setting.
• Experience reviewing production or quality records for accuracy, completeness, and compliance with established procedures.
• Experience using Microsoft Office tools, including Excel, Word, and PowerPoint, to document quality activities or communicate operational information.
• Experience using enterprise or quality systems such as Systems Applications and Products (SAP), Quality Data Analysis (QDA), or similar platforms preferred.
• Ability to lift up to 50 pounds and stand or walk for extended periods in a manufacturing environment.

Benefits/Perks

• Competitive Medical, Vision, Dental Benefits
• 401K Package
• Employee Assistance Program
• Ability to be barista certified
• Tuition Reimbursement
• Performance Development Plans
• Employee Discounts
• Flexible business casual dress code - jean friendly!
• Free coffee, anytime!