A Technical Support Specialist for KMC Controls provides direct technical-sales support to KMC customers (System Integrators, System Distributors, OEMs, and Wholesale channel partners), primarily through a defined territory, though coverage outside the territory may be needed at times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned. The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements of personnel as classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide direct technical sales support to KMC customers (SI’s OEMs, and wholesale channel partners) including but not limited to:
• Answer technical sales questions via email, telephone, internet, and other written or oral communications.
• Review project specifications for the proper selection of KMC equipment and development of technical solutions to meet specification intent.
• Travel to job sites to resolve issues, as needed.

Provide direct Technical Sales and advisory support to KMC Area Vice Presidents as needed.

Assist customers in the preparation of project submittal information as needed:

Select KMC products to meet application needs.

Create typical application wiring diagrams.

Review customer submittal information for completeness & accuracy.

Develop standardized written sequences of operation.

On occasion for specific projects and customers with prior approval:

Write application software panel files and test for proper operation.

Create/develop associated graphical library files

Create/develop associated schedules, trends, alarms, and other software items for a complete application engineered product or project.

Interface with customers to clarify ambiguities in specifications, product performance, etc. to deliver a complete, functional result.

Format shall follow the agreed upon KMC style guide for such programming.

Files shall be fully documented according to the style guide.

Provide KMC approved standard product training classes to authorized KMC Customers according to the assigned schedule maintained by KMC’s Organizational Development Manager.

Provide KMC approved customized “mentoring” training classes to KMC customers.

Provide customized “mentoring” and training to select OEM customers and select customers on specific products & applications relevant to the OEM channel as needed.

Provide copies of any developed panel files & related materials to the VP-Technical Support team that is creating and maintaining the KMC “Standard Applications Library”. Assist with/execute assigned feasibility study projects within agreed upon schedules.

Assist with/execute assigned field test projects in conjunction with local resources and customers within agreed upon schedules.

Assist Area Vice Presidents in completing the New Product Proposal form to satisfy identified market needs. NPP forms define answers to the questions of form/fit/function of a new or modified product and include but are not limited to the following:

Product specs and functional requirements

Desired & required feature definitions

Market applications, including all “pull along” devices

Competitive analysis of competitive models vs. KMC’s solution

Identification of competitive advantages of KMC’s solution

Target sell price of the KMC solution

Definition of estimated annual volumes.

Expected “time-to-market” requirements

Be the “content expert” on assigned product categories and make recommendations for new products, features, and obsolescence of old products.

As necessary, conduct technical product presentations to customers or potential customers.

As necessary, refer non-sales related technical support questions to the Technical Support and Applications department.

Actively/daily engage in the use of the company’s CRM system.

Represent KMC Controls at various trade shows and conferences.

Travel as directed and approved (expected to range between 40 – 70%)

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 5 years Design/Development Engineering in HVAC Digital Controls OR
• 5 years’ experience in Field Application Engineering & Support of HVAC Controls and Digital Systems OR
• 3 years Direct selling of HVAC controls in Branch or Independent representative office of KMC Controls (preferred) or competitor such as Johnson Controls, Honeywell, Siemens, Delta, Reliable, Automated Logic or similar.
• Niagara AX/N4 experience/certification is preferred.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities but may be required to direct members of a design team to perform tasks required to complete product development.

EDUCATION and/or EXPERIENCE

Associate or BS degree in Electrical Engineering, HVAC Technology, or Control Systems, with emphasis in a technical discipline.

• Proven experience in technical sales, preferably in the HVAC industry.
• In-depth knowledge of HVAC systems, controls, and building automation.
• Familiarity with KMC Controls' product portfolio and software platforms is a plus.
• Niagara AX/N4 experience/certification is preferred.
• Experience in Field Application Engineering & Support of HVAC Controls and Digital Systems is preferred.
• Design/Development Engineering in HVAC Digital Controls is preferred.
• Willingness to travel as needed to meet with clients, attend trade shows, and industry events.

LANGUAGE SKILLS

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers and regulatory agencies. Ability to effectively present information to the technical staff and management.

MATHEMATICAL SKILLS

Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to stand or walk; and talk or hear.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.