You’re the first smile every customer sees and the warmest welcome every guest receives. As Peepers’ Retail Concierge, you set the tone for an experience our customers tell their friends about — and a workplace our team is proud to walk into every morning.

About the Role
Based at our Michigan City, Indiana headquarters, the Retail Concierge is the first point of contact for retail customers, vendors, contractors, and visitors. You’ll create one-of-a-kind shopping experiences, keep our retail floor and reception area looking sharp, and bring a vibrant, can-do energy to everything from greeting a guest to planning a Business After Hours event. This role is fully on-site — it cannot be performed remotely.

What You’ll Own
Customer Experience & Sales
• Greet every customer with a bubbly, welcoming attitude and a genuine sense of hospitality.
• Guide shoppers through a one-of-a-kind Peepers experience — from frame selection to checkout.
• Build deep product knowledge and use it to make confident, helpful recommendations.
• Post point-of-purchase signage so promotions are always on-brand and on-point.

Retail Floor & Inventory
• Manage retail store inventory, including restocking and organizing frames.
• Keep lenses and frames clean and display-ready throughout the day.
• Maintain the reception area: empty trash, stock the refrigerator, clean shelving and mirrors, vacuum as needed.
• Open and close the space each day — blinds, lights, and a quick walk-through.
• Shovel and salt the entry sidewalk in winter to keep customers safe.

Events & Hospitality
• Plan and execute retail store events, including small group parties, personal shopping experiences, and Business After Hours.
• Partner with the Office & Culture Manager to bring company events to life.
• Maintain the visitor sign-in sheet and verify scheduled appointments.

Operations & Logistics
• Receive and process employee Rx orders.
• Process “no charge” orders per CEO or leadership request.
• Receive and deliver mail and packages: outgoing to the DC by 10:00 a.m. daily; incoming distributed before end of day.
• Shred company paperwork as needed and deliver shreds to our local Humane
Society partner.
• Act as a “runner” when the team needs it — lunch pickups, swag pickups, office or party supply runs.

Who You Are
You light up a room, sweat the small details, and treat every customer like a guest in your own home. You bring the kind of energy that makes a team better just by being on it.
• High School diploma or GED.
• A natural with people — warm, professional, and quick to build rapport.
• Excellent at juggling competing priorities without losing your cool.
• Strong critical thinking, organizational, time-management, and project-management skills.
• Confident with Microsoft Office (Excel, Word, PowerPoint) and able to learn our in-house systems within 60 days of hire.
• Solid sales instincts and a customer-service mindset with great negotiation skills.
• Maintains a positive, vibrant attitude, a professional appearance, and excellent etiquette and communication.

Key Competencies
Initiative You see what needs doing and do it — no one has to ask twice.
Communication You speak, write, and listen with clarity, warmth, and care.
Personal Leadership You hold yourself to a high standard and bring others up with you.
Company & Product Knowledge You know our story and our product cold, and you love sharing both.
Execution You finish what you start — on time, on brand, and on quality.
Systems Knowledge You learn new tools quickly and use them well.

Life at Peepers
We’re a tight-knit team that takes our work — and our culture — seriously. Our four pillars guide how we show up every day:
• Collaboration. We win together, share the credit, and ask for help when we need it.
• Accountability. We own our work, our wins, and our growth edges.
• Quality. We sweat the details because our customers can feel them.
• Positivity. We bring good energy, even on the messy days.

Physical Demands & Working Conditions
• Communicates effectively by phone, email, online chat, and in person with customers and coworkers.
• Views a computer terminal and transcribes data accurately; comfortable with regular keyboarding.
• Light work: occasionally exerts up to 10 lbs of force; frequently up to 30 lbs; constantly up to 10 lbs to move objects.
• Work may involve walking while carrying objects, stooping, kneeling, crouching, grasping, and reaching with hands and arms.
• Reliable physical attendance is required.
• The employee is required to stay awake throughout the shift.

Ready to Apply?
If this sounds like your kind of role — and your kind of team — we’d love to meet you. Bring your warmth, your hustle, and your eye for the details, and let’s build something great together.

Peepers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for every member of our team.
A Note on AI in Our Hiring Process: We may use AI-assisted tools to help review and organize applications for this role. A member of our HR team always reviews candidates before any hiring decision is made. AI doesn't decide who we hire, people do. We're committed to a fair, unbiased process and comply with all federal, state, and local laws regarding employment discrimination and automated decision tools. If you have questions about how AI is used in our process, or would like to request an accommodation or alternative review, please reach out to careers@peepers.com.