Workforce / Bench & Redeployment Manager

About the RoleWere looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy, ensuring every idle or at-risk assistant is re-engaged within 72 hours.This role combines operational agility with strategic foresight balancing workforce supply and client demand while maintaining a hot bench of ready, vetted, and trained talent to minimize downtime and reduce churn.Key Responsibilities- Oversee and maintain the companys active bench pool, ensuring continuous visibility of available, redeployable, and near-rolloff talent.- Implement rapid redeployment processes to match idle or at-risk assistants with new client openings within 72 hours of availability.- Coordinate with Talent Acquisition, Training, and Operations teams to align upcoming demand with supply capacity.- Track and forecast workforce utilization, identifying early indicators of roll-offs or account risk.- Maintain accurate talent profiles (skills, experience, performance data) in internal systems for efficient matching.- Conduct regular bench audits and generate reports on bench size, redeployment rate, and idle time KPIs.- Lead initiatives to cross-train bench talent for multiple service lines, increasing flexibility and redeployment readiness.- Drive communication between departments to ensure seamless handoffs between offboarding, bench placement, and reactivation.
Qualifications- Minimum 3 years of experience in workforce management, operations, or staffing logistics.- Proven track record managing bench or redeployment programs in a BPO, RPO, or managed service environment.- Strong understanding of utilization metrics, forecasting, and talent mapping.- Excellent coordination and communication skills across multiple teams (Ops, TA, Training).- Analytical mindset with experience using Excel, workforce dashboards, or CRM/ATS systems.- Ability to work in a fast-paced environment and meet strict redeployment SLAs (72h turnaround).
Preferred Skills- Experience in capacity planning, workforce optimization, or operational analytics.- Familiarity with performance data interpretation and skills inventory management.- Strong process management and documentation skills.

Department: Operations Workforce ManagementWork Setup: Remote / HybridSchedule: Night/Weekend Shift

45,000 - 77,000 a month