Position Summary

The Human Resources Manager is responsible for the daily oversight and administration of human resources operations for a luxury independent hotel environment. This role focuses heavily on employee benefits administration, H-2B workforce coordination, recruiting and onboarding, legal compliance, and maintaining organized, accurate employee records and HR processes.

This position supports both hourly and management team members while helping ensure the hotel remains compliant with all applicable employment laws and operational standards. The role requires strong organization, discretion, follow-through, and the ability to communicate clearly and professionally across departments.

Primary Responsibilities

Benefits Administration

• Administer employee health, dental, vision, and related benefit programs

• Coordinate annual renewals, open enrollment, and employee education meetings

• Serve as liaison with insurance brokers and benefit providers

• Ensure accurate enrollment, deductions, qualifying event changes, COBRA administration, and terminations

• Audit benefit eligibility and enrollment records regularly

• Assist employees with benefit questions and enrollment paperwork

• Ensure all benefit-related documentation is properly completed and submitted on time

H-2B Program Administration

• Coordinate onboarding and compliance for H-2B employees

• Maintain organized records for petitions, visas, arrival documentation, housing documentation, transportation reimbursements, and onboarding paperwork

• Liaise with immigration attorneys, government agencies, and internal department leaders

• Communicate regularly with corresponding partner properties and international contacts regarding H-2B employee coordination and timing

• Coordinate employee arrivals, onboarding timelines, housing paperwork, and required documentation

• Coordinate seasonal employee housing readiness prior to arrivals, including furnishings, inspections, and move-in preparation

• Serve as a point of contact for H-2B housing-related questions, concerns, and logistical matters

• Coordinate internally with housekeeping, engineering, and operations teams regarding housing needs and maintenance

• Assist with housing assignments, lease documentation, and employee move-in/move-out coordination

• Help ensure seasonal housing remains compliant, organized, and professionally maintained throughout the season

• Ensure compliance with federal and state regulations related to the H-2B program

• Track visa dates, expirations, reimbursements, and required notices

• Assist with H-2B recruiting coordination and seasonal staffing logistics

Recruiting & Hiring

• Manage job postings across hiring platforms

• Screen applicants and coordinate interviews with department heads

• Conduct initial candidate interviews and reference checks

• Maintain organized applicant tracking and hiring records

• Coordinate onboarding documentation and new hire processes

• Ensure all required employment documents are completed accurately

• Support hiring efforts for seasonal and year-round positions

Onboarding & Orientation

• Conduct new hire orientation for all employees

• Review company policies, handbook acknowledgments, benefits information, and onboarding requirements with new hires

• Ensure all onboarding paperwork and compliance documents are completed accurately prior to the start date

• Help introduce new employees to department leaders, workplace expectations, and company standards

• Coordinate orientation schedules and onboarding communication with department managers

HR Compliance & Employee Records

• Maintain compliance with federal, state, and local employment laws

• Monitor and communicate changes in minimum wage laws and labor requirements

• Ensure employee files, I-9s, onboarding documents, acknowledgments, and required postings are complete and compliant

• Conduct regular audits of HR records and onboarding documentation

• Assist leadership with policy administration and handbook compliance

• Support workers’ compensation and unemployment documentation processes

• Maintain confidentiality of sensitive employee information

• Help ensure operational compliance with hospitality employment standards and practices

Employee Relations & HR Support

• Serve as a resource for employee questions and HR-related concerns

• Assist with onboarding and orientation processes

• Help coordinate trainings, acknowledgments, and compliance communications

• Support management with documentation and follow-up related to employee matters

• Promote a professional, organized, and service-oriented work environment

Qualifications

• Previous Human Resources experience required

• Hospitality experience required

• Experience with H-2B programs or seasonal workforce management preferred

• Knowledge of employment laws, HR compliance, benefits administration, and onboarding practices

• Strong organizational and administrative skills

• Ability to manage confidential information professionally and discreetly

• Strong communication and interpersonal skills

• Experience working with onboarding systems preferred

• Detail-oriented with strong follow-through and accountability

Position Details

• Full-time, on-site position

• Some evenings, weekends, or seasonal flexibility may occasionally be required

• Reports to Ownership and/or Finance Leadership

Ideal Candidate

The ideal candidate is highly organized, proactive, detail-oriented, and calm under pressure. They are comfortable managing sensitive information, navigating complex compliance requirements, and supporting a fast-paced luxury hospitality environment with professionalism and discretion.