The Senior Manager, HR Operations plays a pivotal role in leading and coordinating the operational, financial, and performance functions of the Human Resources department. This position is responsible for budget oversight, full-cycle procurement, vendor and contract administration (including benefits-related vendors), invoice tracking, KPI and MIP development, project tracking, data analysis, and performance reporting.

This role will be instrumental in aligning HR’s daily operations with broader agency goals -ensuring efficiency, compliance, and responsiveness to employee needs. As a senior leader within the department, this individual will coordinate closely with ARC’s Finance, Procurement, and Legal teams while also supporting cross-functional HR initiatives. The position also provides leadership in overseeing vendor service delivery, particularly for the agency’s health, wellness, and retirement plans.

Budget and Financial Management

• Develop, monitor, and reconcile the HR department’s annual operating budget.
• Serve as the primary liaison to ARC’s Finance Office on all financial and budgetary matters.
• Ensure budget alignment with departmental initiatives and staffing needs.

Procurement and Vendor Management

• Manage the entire procurement process for HR, from needs assessment and RFP development to vendor evaluation, selection, and contract execution.
• Draft scopes of work and RFP documents in accordance with ARC’s procurement policies.
• Ensure timely renewals and high-quality service delivery from all HR-related vendors, including those supporting health, wellness, and retirement programs.
• Coordinate with Procurement and Legal teams to ensure policy and contract compliance.
• Track and process invoices, ensuring accurate, timely payment against contract terms.

Project and Performance Tracking

• Maintain department-wide tracking systems for projects, deliverables, and timelines.
• Lead the development and monitoring of Key Performance Indicators (KPIs) and Major Initiative Plans (MIPs).
• Provide regular updates to HR leadership on initiative progress, risks, and mitigation strategies.
• Translate operational and financial data into actionable insights for performance improvement.

Operational Strategy and Departmental Support

• Support cross-functional planning, performance tracking, and operational alignment across HR programs.
• Represent the HR department in meetings with internal stakeholders and agency-wide initiatives related to budgeting, procurement, or planning.
• Coordinate internal planning calendars and assist with scheduling operational milestones such as open enrollment, policy updates, and major RFPs.

• Bachelor’s degree in Accounting, Finance, Public Administration, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in budgeting/finance, vendor management, or HR operations.
• Demonstrated experience managing RFPs and procurement processes from start to finish.

Or

Preferred Qualifications:

• Master’s degree in Public Administration (MPA), Business (MBA), Human Resources, or related field.
• PMP or similar project management certification.
• Familiarity with enterprise systems such as Costpoint, NeoGov and performance dashboard tools.
• Advanced proficiency in Microsoft Excel and experience with data analysis and financial modeling. Candidates may be asked to demonstrate Excel skills as part of the selection process.

Ideal Candidate Profile:

• Skilled in both strategic thinking and tactical execution.
• Highly proficient in data analysis and Excel-based reporting, with the ability to interpret and present insights clearly.
• Thrives in a fast-paced, deadline-driven environment with shifting priorities.
• Highly organized, solutions-oriented, and committed to high-quality internal customer service.
• Comfortable managing multiple workstreams simultaneously.
• Demonstrates sound judgment, accountability, and proactive communication with colleagues and partners.
• Values collaboration, process improvement, and operational transparency.
• Experience with data dashboards and other visualization tools a plus
• Ability to work in a team environment
• Skilled in developing new and innovative analytical processes
• Ability to think independently and creatively to solve complex issues
• Possess strong verbal and written communications skills