Status: Full-Time, Non-exempt (Hourly)
Location: Wilmington DE

Summary:
The Housing Coordinator provides housing counseling and search assistance to help veterans secure safe, permanent housing. This involves building relationships with landlords, supporting Case Managers on housing solutions, and connecting veteran households with community resources.

Essential Duties and Responsibilities:

• Provide housing search assistance and housing counseling to Veteran households.
• Maintain and update landlord and affordable housing resource lists.
• Negotiate and facilitate relationships with landlords.
• Support Case Managers in developing housing-first solutions to housing crises.
• Assist with payments of temporary financial assistance to third parties.
• Ensure timely, compliant screening and documentation of referrals.
• Conduct outreach through Continuum of Care forums and community partnerships.
• Lead the Case Management meeting and support team professional development.
• Attend relevant meetings and events.

Minimum Qualifications:

• Bachelor's degree in business, human services, social work, or a related field preferred; equivalent experience considered.
• At least two years of experience in housing services, real estate, leasing, or sales.
• Experience with homeless populations, Veterans, or other vulnerable groups is highly desirable.
• Strong networking, negotiation, and interpersonal skills.
• Proficiency in Microsoft Office and client data systems such as HMIS.
• Valid driver's license with acceptable driving record and reliable vehicle.

Core Competencies & Capabilities:

• Analytical Skills and Mindfulness: Gather and interpret data to identify trends, patterns, and insights that inform effective decision-making. Ensure a high standard of quality, accuracy, and precision in all tasks.
• Collaboration and Teamwork: Build positive, effective working relationships with colleagues, participants, and stakeholders. Contribute to team goals while recognizing and valuing the unique strengths of others.
• Communication: Demonstrate the ability to communicate effectively, both verbally and in writing, across all levels of the organization. Maintain a friendly and positive demeanor when engaging with veterans, families, staff, and the public.
• Creativity and Initiative: Act decisively without prompting, demonstrating a proactive approach to work and a willingness to embrace additional responsibilities. Generate innovative solutions to complex problems or organizational challenges.
• Critical Thinking and Problem Solving: Evaluate information and situations logically to identify key issues and consider alternatives. Effectively set work priorities and develop reasoning-based solutions to achieve desired outcomes.
• Ethics, Boundaries, and Composure: Uphold the highest ethical standards and maintain professional boundaries in all interactions. Remain calm and maintain self-control during difficult circumstances or emergencies.
• Computer Proficiency: Maintain a working knowledge of Microsoft Office software (Word, Excel, Outlook) to support administrative and programmatic functions.
• Organization and File Management: Manage multiple assignments simultaneously while maintaining thorough, accurate files and contract documentation. Ensure data integrity in alignment with grant-related funding requirements.
• Case Management & Resource Navigation: Demonstrate specialized knowledge of case management services and community resources. Maintain expertise in Federal, State, and local assistance programs, including housing, utilities, and disability benefits.