Senior Project Manager (Austin, TX)

US-TX-Austin

Job ID: 2025-6967
Type: Regular Full-Time
# of Openings: 1
Category: CUSTOMER SUCCESS
Austin, TX

Company Overview

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.

Responsibilities

The Senior Project Manager is responsible for the managing and implementing of NWN IT based business solutions with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements.

This is a hybrid role, 3 days remote and 2 days in the Austin, TX office required.

Essential, key job responsibilities for this role include, but are not limited to:

• Manage a project portfolio including large-scale and/or complex projects while maintaining 80% billable utilization.
• Maintain projects across multiple Services offerings (Network, Collaboration, Video)
• Responsible for driving project and portfolio success: Maintaining high customer satisfaction while keeping projects on schedule and within budget.
• Direct and coordinate all activities of project personnel and shared corporate resources and partner/3rd party resources to ensure projects progress on schedule and within budget.
• Forecast revenue regularly & accurately across all projects within portfolio and mitigate any risks to those commitments throughout the project life cycle.
• NWN's Project Management delivery methodology including but not limited to:
  • Planning and Scheduling: Defining project scope, objectives, and deliverables. Creating detailed project plans, including timelines, milestones, and resource allocation.
  • Budget Management: Monitoring project budgets, controlling costs, and ensuring the project stays within financial constraints. Lastly, ensuring proper change control when scope or controls merits additional cost coverage
  • Team Leadership: Leading project teams, assigning tasks, managing resources, and fostering collaboration among team members.
  • Risk Management: Identifying potential project risks, developing mitigation strategies, and handling issues as they arise.
  • Communication: Acting as the main point of contact between stakeholders, ensuring clear and effective communication, and providing regular project updates.
  • Quality Control: Ensuring that project deliverables meet quality standards and requirements.
  • Stakeholder Management: Engaging with stakeholders to understand their needs, managing their expectations, and ensuring their satisfaction.
  • Monitoring and Reporting: Tracking project progress, using project management tools to monitor performance, and preparing status reports.
  • Documentation: Maintaining comprehensive project documentation, including plans, reports, and records which are accessible to the organization.
  • Change Management: Handling changes to the project scope, timeline, or budget and ensuring that changes are communicated and managed effectively.

Additional job responsibilities include, but are not limited to:

• Understand and articulate all NWN service offerings and capabilities.
• Represent NWN with contractors, suppliers, customers, departments, and other parties as required.
• Leading project teams to deliver against scoped deliverables that may include other Project Managers and sub-projects.
• Ability to provide mentoring and/or coaching of Project Managers and Project Coordinators.
• Other responsibilities as assigned.

Qualifications

The following are minimum qualifications and requirements required for this role:

• Bachelor's Degree or equivalent work experience.
• PMP Certification preferred.
• Business Analyst type experience candidate with the ability to collect and develop business and technical requirements.
• 8+ years of experience with IT project management experience.
  • SLED experience preferred
  • UC/CC project management experience preferred
• 8+ years of experience developing project plans including a project plan that includes the charter, scope, project management approach, management plans, statement of work, cost estimates, schedule.
• 8+ years of experience working with cross-functional teams and staff of all levels.
• Advanced level experience managing project financials including forecasting, 3rd party cost controls, and budget baseline.
• Knowledge of project management best practices (PMBOK traditionally).
• Advanced level experience (reorganizing large or complex projects into master and subprojects, optimizing resource assignments across projects, tracking schedules for completeness and budget on complex, connecting project managers, teams and data across the organization) with management tool, such as MS Project or Excel.
• Working knowledge of ServiceNow Project Management Module (highly desirable)
• Demonstrated ability to manage multiple competing priorities.
• Excellent problem solving and negotiation skills.
• Able to provide their own transportation and travel between offices.
• Exceptional client facing communications and presentation skills.

Travel to client offices as required.

After hour support of scheduled after hours client implementation activities.

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.

Equal Opportunity Employer, including disability/protected veterans