Job Summary: Front Desk Agent is responsible for providing a warm and welcoming experience for our guests. As the first point of contact, a Guest Service Agent ensures that all guests needs are met at check in, check out, and through the duration of their stay.

Responsibilities:

Welcome and register guests in an efficient and friendly mannerHandles all guest requests and interactions in a hospitable and professional mannerAssist with duties in the areas of Concierge, Front Services, Call Center, and Food & BeverageHandles all incoming calls and is responsible for guest room reservations, room service orders, and booking restaurant reservationsQualifications include:

Pervious Relevant Guest Services experience in a luxury hotel or similar industryPolished, welcoming individual with exceptional verbal and written communication skillsAbility to multi-task and excel with competing tasks that are given with limited noticeThis position requires scheduling flexibility to include working nights, weekend, and/or holidaysIndependently owned and operated, The Jefferson, Washington DC, offers competitive wages and the following generous benefits!

Paid Time Off401k Match3 Medical Plan Offerings with generous employer contributionsDental & Vision InsuranceFlexible Spending AccountLife InsuranceShort-Term & Long-Term Disability InsuranceWellness BenefitsEmployee Assistance ProgramCommuter Benefit ProgramWe are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.