The Bus Person plays a key role in maintaining the cleanliness and efficiency of the dining area, supporting the overall guest experience. The ideal candidate is detail-oriented, works well in a team, and is committed to providing a clean and welcoming environment for our guests.

The Bus Person shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values.

The Job

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Encourage Social Media/5-star compliments or reviews on OTA’s.
• Table Clearing: Clear tables of used dishes, utensils, and glassware promptly after guests finish their meal
• Resetting Tables: Set up tables with clean tableware, napkins, and condiments to prepare for the next guests.
• Dish Collection: Collect used dishes from dining areas and transport them to the dishwashing area.
• Assist Servers: Support servers by refilling water glasses, delivering additional items, and assisting with customer requests.
• Cleanliness: Ensure the cleanliness and neatness of dining areas, including floors, chairs, and table surfaces.
• Bussing Stations: Maintain organized bussing stations and stock them with necessary supplies.
• Collaboration: Work closely with kitchen and serving staff to coordinate the efficient flow of service.
• Customer Interaction: Interact with guests in a friendly and helpful manner, responding to their needs and requests.
• Assist in Closing: Contribute to closing duties, including cleaning and preparing the restaurant for the next day.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Report all accidents and breakages to the F&B Manager or Executive Chef in charge.
• Adhere to relevant Food Safety Hygiene standards.
• Follow Hotel policies with lost and found items.
• Other duties as assigned.

Job Requirements

• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions, both verbally and written.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must be able to work in a fast-paced environment with urgency and empathy.
• Outstanding coordination and multi-tasking abilities.
• Professional in appearance and demeanor.
• Must have the ability to deal effectively and interact well with guests, vendors, and team members.
• Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
• Knowledge of food and beverage service operations preferred but not required.
• Ability to calculate figures and amounts using basic math.

Supervision

• Reports to the F&B Manager.

Education and Experience

• High School Diploma or equivalent.
• Previous Customer Service experience required.
• Previous F&B experience preferred.
• Must have State Issued Food Handler's Certificate.
• Must have State Alcohol Server Certification.

Working Conditions

• Must be able to stand and move freely about the property for the majority of the shift.
• Must be able to lift, carry, push, pull 50 lbs.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat).
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
• Must be able to work in variable room temperatures.
• Noise level is usually moderate.
• Dexterity in using kitchen equipment or utensils and carrying heavy trays.