Host

We are looking for a welcoming and professional Host to join our team. The ideal candidate will have excellent customer service skills and a friendly demeanor, creating a positive first impression for our guests. As the Host, you will be responsible for managing reservations, greeting guests, and ensuring a smooth flow of service.

Essential Job Functions and Responsibilities:

Greet guests warmly and provide a welcoming atmosphere

Manage reservations and seating arrangements efficiently

Escort guests to their tables and provide menus

Maintain an organized waiting list and manage wait times effectively

Communicate with servers and kitchen staff to ensure seamless service

Answer phone calls and handle inquiries about the restaurant and reservations

Assist with organizing and setting up the dining area

Maintain cleanliness and organization of the host/hostess station

Monitor guest satisfaction and address any concerns promptly

Assist with special requests and accommodations for guests

Always uphold health and safety regulations

Other duties as assigned

Qualifications:

Previous experience in a customer service role, preferably in a restaurant or hospitality setting

Strong communication and interpersonal skills

Excellent organizational and multitasking abilities

Ability to remain calm and professional in a fast-paced environment

Positive attitude and a commitment to providing exceptional service

Flexibility to work evenings, weekends, and holidays as required

General Physical Demands for the Position:

• Hosts will regularly stand for long periods of time, bend, stoop, turn, lift, walk, and carry and lift up to fifty (50) pounds.

Oxford Commons is an equal opportunity employer. We look for staff who are humble, do whatever it takes, are always curious, and create connections, both among themselves and for our guests. We are celebrate diversity and are committed to creating an inclusive environment for all employees.