Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®

Position Overview

The Food & Beverage Server provides attentive, knowledgeable, and courteous service to guests in the hotel's dining outlets, lounges, and other service areas. This role is responsible for taking orders, serving food and beverages, ensuring guest satisfaction, and maintaining service standards. The Food Server plays a key role in enhancing the guest dining experience within a full-service hotel environment.

What You'll Do

Guest Service & Hospitality

• Greet guests promptly and warmly, providing a welcoming and professional dining experience.
• Present menus, answer questions, and make thoughtful recommendations based on guest preferences.
• Take accurate food and beverage orders and enter them efficiently into the POS system.
• Deliver food and beverages according to hotel service standards, ensuring accuracy and presentation.

Table Service & Dining Room Support

• Monitor tables throughout service to anticipate guest needs, refill beverages, and clear used items.
• Coordinate with food runners and expeditors to ensure timely delivery of dishes and proper pacing.
• Assist in resetting tables quickly and maintaining a clean, organized dining room.
• Support service in additional dining outlets when needed, including lounges and outdoor seating areas.

Upselling & Menu Knowledge

• Maintain thorough knowledge of all menus, specials, beverages, wine lists, and promotions.
• Utilize suggestive selling techniques to enhance guest satisfaction and increase revenue.
• Communicate allergen information and dietary accommodations accurately.

Cash Handling & POS Responsibilities

• Prepare and present guest checks promptly and accurately.
• Process payments through the POS system following standard procedures.
• Reconcile assigned cash banks when applicable and follow all cash handling policies.

Safety, Sanitation & Cleanliness

• Follow all food safety, hygiene, and sanitation standards.
• Keep service areas, stations, and dining areas clean, organized, and fully stocked.
• Report any safety hazards, maintenance issues, or spills immediately to management.
• Adhere to proper alcohol service guidelines including TABC compliance.

Team Collaboration

• Work closely with bartenders, hosts, food runners, bussers, and kitchen staff to ensure seamless service flow.
• Participate in pre-shift meetings and communicate key updates, specials, and guest needs.
• Assist coworkers when needed to maintain smooth operations during peak periods.
• Support banquet and event service when required.

Additional Responsibilities

• Assist with opening and closing side work including stocking, cleaning, and organizing supplies.
• Maintain professional appearance and follow all grooming and uniform standards.
• Perform other duties as assigned to support Food & Beverage operations.
• Maintain reliable and consistent attendance as an essential function of the role.

What You'll Bring

Required Education & Experience

• High School Diploma or equivalent required.

Preferred Education & Experience

• Previous Food & Beverage or customer service experience preferred.
• Experience in a full-service restaurant, hotel dining room, or fast-paced service environment preferred.
• Familiarity with POS systems and wine/spirits knowledge preferred.
• Hospitality-related coursework or training preferred.

Required Skills and Abilities

• Excellent communication and interpersonal skills.
• Strong guest service orientation with a warm and professional demeanor.
• Ability to multitask efficiently in a fast-paced environment.
• Strong organizational and time-management abilities.
• Ability to stand, walk, and carry trays for extended periods.
• Ability to handle and serve alcohol responsibly according to TABC guidelines.
• Ability to collaborate effectively with cross-functional team members.

Other Qualifications

• Flexible schedule availability including nights, weekends, and holidays.
• Professional appearance and adherence to hotel grooming standards.
• Positive attitude, reliability, and commitment to outstanding service.

Licenses or Certificates

• Food Safe Serve/Texas Food Handlers Certification
• CPR certification
• TABC required and maintained

Zachry Hotels offers an industry leading benefits package for our employees and their families.

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

?Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry's resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry's recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry's Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.