The Residential Aide provides direct, non-clinical support to youth receiving residential services.

This position helps ensure that youth attend medical and other required appointments, receive appropriate supervision during hospital stays, and have their daily needs met in a safe, stable, and supportive environment.

The Residential Aide works closely with case managers, residential staff, healthcare providers, caregivers, and other members of the youth’s service team. The aide documents, appointments and significant events, communicate updates, follow up on assigned case-related tasks, and supports the overall progress and well-being of each child.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Medical Appointment Coordination and Transportation

• Schedule medical, dental, behavioral health, therapy, and other required appointments for children and youth.
• Confirm appointment dates, times, locations, transportation and required documentation.
• Transport and accompany children to and from appointments using an agency vehicle or other approved transportation.
• Ensure children arrive safely and on time.
• Remain with children during appointments when required.
• Provide healthcare providers with authorized information and documentation in accordance with agency policy.
• Obtain appointment summaries, follow-up instructions, referrals, and other approved documentation.
• Communicate appointment outcomes and follow-up needs to the assigned case manager, nurse, supervisor, caregiver, or residential team.
• Assist with scheduling follow-up appointments, laboratory visits, evaluations, and referrals.
• Maintain accurate appointment calendars and promptly report missed, canceled, or rescheduled appointments.
• Follow all agency transportation, vehicle safety, and child passenger safety procedures.

Hospital Support and Supervision

• Provide continuous supervision and emotional support to children admitted to or awaiting services at a hospital, emergency department, or medical facility.
• Sit with and monitor children during hospital stays, including evenings, overnight shifts, weekends, or holidays when assigned.
• Help children remain calm, comfortable, and engaged through age-appropriate conversation and activities.
• Observe and promptly report changes in a child’s behavior, condition, mood, or safety to hospital staff and the appropriate agency representative.
• Follow hospital rules, visitation requirements, confidentiality standards, and agency procedures.
• Maintain professional boundaries and avoid providing medical advice or performing medical tasks
• Document the child’s hospital stay, significant events, staff communications, and shift transitions.
• Provide complete and accurate information during shift handoffs.

Case Support and Follow-Up

• Review assigned tasks and follow up on case-related needs as directed by the case manager or supervisor.
• Track the completion of appointments, referrals, evaluations, records requests, and other service-plan requirements.
• Contact approved providers, caregivers, schools, or service partners to obtain updates and coordinate services.
• Notify the case manager or supervisor of delays, missed services, barriers, safety concerns, or changes in the child’s circumstances.
• Participate in case reviews, staff meetings, treatment-team meetings, and shift-change meetings when requested.
• Support implementation of each child’s case plan, treatment plan, safety plan, and permanency goals.
• Maintain organized records of appointments, contacts, transportation, services, and follow-up actions.

Documentation and Communication

• Complete transportation logs, appointment notes, hospital supervision notes, incident reports, contact notes, and other required documentation accurately and on time.
• Maintain confidentiality of child, family, medical, educational, and case information.
• Share information only with authorized individuals and according to agency policy.
• Communicate professionally with children, families, caseworkers, medical personnel, residential staff, schools, and community providers.
• Immediately report suspected abuse, neglect, exploitation, unsafe conditions, or other serious concerns through required agency and mandated-reporting procedures.
• Report accidents, injuries, medication concerns, behavioral incidents, and transportation issues to the appropriate supervisor.

Skills and Qualifications

High school diploma or GED.

At least 18 years of age

Experience working with children, adolescents, families, residential programs, healthcare settings, behavioral health programs, or human services.

Valid driver’s license with an acceptable driving record & valid insurance.

Reliable transportation when required by the agency.

Ability to pass extensive background checks.

Ability to obtain and maintain CPR, First Aid, crisis-prevention, mandated-reporter, and other required certifications.

Ability to work a flexible schedule, including evenings, overnight shifts, weekends, holidays, and emergency assignments.

Basic computer skills and the ability to complete electronic documentation.