Ready to propel your career in the fast moving world of robotics and automation? Acieta is a leading robotic system integrator driving the future of manufacturing. As a Service Technician, you will work hands on with robots, controls, and advanced automation systems at some of the most innovative production sites in North America. This role offers high variety, real impact, and the chance to grow your technical expertise in a company that values ownership, problem solving, and professionalism. If you are looking to accelerate your development while doing meaningful work at the intersection of technology and industry, we want to meet you.

Summary

The Service Technician delivers technical expertise to support automation systems, including robots, PLCs, HMIs, vision systems, and motion control. This role includes system installation, troubleshooting, programming, and training. It is a remote position with regular travel to customer sites across North America and occasional global travel. While fully remote is supported, Acieta prefers candidates located near one of our regional offices to support collaboration, mentorship, and long-term development.

Essential Functions

• Travel up to 90 percent, primarily within the Midwest and Great Lakes regions, with occasional international assignments
• Install, troubleshoot, program, and maintain automated systems both on-site and remotely
• Train customer personnel on system operation, recovery, and maintenance
• Document service activities accurately and maintain necessary records and backups
• Support system upgrades, retrofits, internal builds, and integration projects
• Respond to service requests, assist with spare parts orders, and contribute to proposal development as needed
• Report customer concerns, delays, and site barriers to the Field Support Manager
• Collaborate with internal teams to identify quality or cost improvement opportunities
• Prioritize time effectively to meet service expectations and deadlines
• Complete technical training and share knowledge with peers
• Promote and follow all safety requirements at customer sites and within Acieta
• Represent Acieta with professionalism, urgency, and a customer-first mindset
• Perform other duties aligned with qualifications and training

Education, Experience, Skills, and Physical Requirements

What We Are Looking For

• We know great candidates come from diverse backgrounds. The following describes our ideal candidate, but you do not need to meet every item to apply. If you are passionate about automation and bring related experience, we encourage you to reach out.

Education and Experience

• Associate’s or Bachelor’s degree in engineering, robotics, or a related technical field
• OR equivalent hands-on experience in automation, robotics, or controls
• Typically two to four years of experience working with PLCs, HMIs, motion control, robotics, or similar systems

Technical Knowledge and Skills

Robotics and Programming

• Experience with FANUC robot programming
• Familiarity with KUKA, ABB, Kawasaki, or Motoman also valued
• Vision system integration (such as Cognex or Keyence)
• Robotic cell recovery and teach pendant usage

Automation and Controls

• Allen-Bradley PLC and HMI experience preferred
• Siemens, Omron, or Mitsubishi experience also beneficial
• Experience with motion, vision, and peripheral device integration
• Ability to read and mark up electrical schematics

Mechanical and Electrical Aptitude

• Familiarity with pneumatic, hydraulic, and motor control systems
• Comfortable working safely with 480V systems
• Skilled in using voltmeters, test tools, and diagnostic equipment

Professional Competencies

• Strong communication and customer-facing professionalism
• Effective in fast-paced, self-directed field environments
• Resourceful problem-solver with clear technical communication
• Team-oriented and willing to support peers across departments

Travel and Logistics

• Valid driver’s license and clean driving record, or reliable transportation
• Valid passport or ability to obtain one for occasional international travel
• Willingness to travel up to 90 percent, including site stays ranging from one day to sixty days or more

Physical Requirements

The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

• Frequent use of hands to handle tools, parts, and equipment
• Regular standing, sitting, reaching, walking, and verbal communication
• Occasional climbing, balancing, stooping, kneeling, crouching, or crawling
• Ability to lift or move up to 50 pounds
• Visual acuity including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Routine carrying of a tool bag to workstations

Work Environment

The work environment characteristics described here are representative of those encountered while performing essential functions. Reasonable accommodations may be made for individuals with disabilities.

• Frequent work on manufacturing floors near moving equipment and electrical systems
• Loud environments requiring use of PPE
• Extended time on ladders, in tight spaces, or performing physical tasks

Core Values

People First

We prioritize the well-being and development of our employees and customers, creating a safe, supportive, and inclusive culture that fosters collaboration and empowerment, enabling everyone to thrive.

Innovation

We lead the charge in automation, continuously pushing boundaries while embracing change to meet the evolving needs of our customers.

Ownership

We take full responsibility for our actions and their outcomes, fostering a culture built on accountability, integrity, and pride in everything we do.

Reputation

We uphold the highest standards for ourselves and our brand, building trust within our teams, customers, and partners.

World-Class Customer Experience

We are committed to delivering top-tier experiences that leave our customers knowing they are valued and supported.