Job Title

Service Technician

Location

Varies

Department

Service

Reports To

Service Manager

FLSA Status

Hourly Non-Exempt

EEO Classification

Craft Workers

Effective/Revision Date

02.10.2025

Job Summary

We are seeking a Plumbing Service Technician to join our service division, working on potable water piping, plumbing fixtures, and drain, waste, gas and vent (DWV) systems in residential and commercial settings.

This role is well-suited for technicians who take pride in quality workmanship and bring a strong sense of urgency, responsiveness, and ownership to their work. Techs who are proactive, move with purpose, and understand that quick response, clear communication, and follow-through drive both customer satisfaction and earnings will excel in this position.

Essential Job Functions

• Diagnose Plumbing Issues – Inspect, identify, and troubleshoot leaks, blockages, water pressure problems, and other plumbing system failures
• Repair & Maintain Plumbing Systems – Perform service and repairs on pipes, faucets, toilets, water heaters, sump pumps, garbage disposals, and related fixtures
• Install Plumbing Fixtures & Systems – Install sinks, toilets, showers, water heaters, and piping in new and existing residential and commercial buildings
• Drain Cleaning & Sewer Service – Clear blockages using augers, drain machines, hydro jetters, and drain snakes; assist with sewer line repairs as needed
• Water Heater Installation & Repair – Install, service, and repair tank and tankless water heaters, ensuring efficiency and code compliance
• Leak Detection & Pipe Repair – Locate and repair concealed leaks in walls, floors, and underground piping to prevent water damage
• Preventative Maintenance – Perform routine plumbing maintenance to reduce failures and extend system lifespan
• Code & Safety Compliance – Ensure all plumbing work meets local plumbing codes, safety regulations, and industry standards
• Customer Communication & Service – Explain plumbing issues, present repair options, provide estimates, and maintain a professional customer experience
• Emergency Plumbing Response – Respond to urgent service calls such as burst pipes, major leaks, and sewer backups, including on-call or after-hours work when scheduled
• Use of Tools & Equipment – Operate plumbing hand tools, power tools, pipe cutters, soldering equipment, drain machines, hydro jetters, and video inspection cameras
• Documentation & Reporting – Accurately document work performed, materials used, and time spent per job
• Team Collaboration – Work alongside plumbers, technicians, and apprentices to complete service calls efficiently
• Vehicle & Tool Maintenance – Maintain company vehicles, tools, and equipment in clean, stocked, and job-ready condition
• Customer Education – Advise customers on system care, preventative maintenance, energy-efficient upgrades, and water-saving solutions

Benefits

• Strong earning potential for technicians who perform consistently and communicate well
• Performance-based pay structure — opportunity to earn more through results, not just hours worked
• Weekly pay
• Company vehicle provided
• Benefits available after probationary period
• 401(k) after probationary period
• Steady workload in a high-demand service market
• Professional, performance-driven environment that values quality workmanship and customer trust
• Opportunity to grow with a company that is actively expanding

Education

• High School diploma or equivalent required.

Experience

• Minimum of 3 years’ experience in the plumbing trade strongly preferred
• Sales or consultative experience
• Ability to identify problems, explain options and close work professionally with emphasis on positive customer experience.

License & Certifications

• Driver’s Licenses (non-commercial) – must be state – specific.

Skills & Abilities

This role requires a Plumbing Service Technician who can work independently, communicate clearly, and manage jobs from diagnosis through completion.

Key skills and abilities include:

• Strong customer service and communication skills
• Ability to diagnose plumbing, drain, and sewer issues accurately
• Recognizes emergency conditions and takes appropriate action
• Comfortable working independently with minimal supervision while following company processes
• Professional, reliable, and able to build trust quickly with customers
• Strong analytical, troubleshooting, and problem-solving skills
• Able to adapt to changing job conditions, schedules, and priorities
• Uses sound judgment and maintains attention to detail
• Capable of handling multiple job types throughout the day with set timelines
• Understands that consistency, professionalism, and follow-through directly impact earnings
  and/or established timeframes.

Travel Requirements

• 25% travel required.

Physical Requirements

• Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms. Specifically, when the amount of climbing exceeds that needed for ordinary motion.
• Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Specifically, when the amount of balancing exceeds that needed for ordinary motion and maintenance of body equilibrium.
• Stooping: Bending body downward and forward by bending spine at the waist. Specifically, if it is to a considerable degree and requires full motion of the lower extremities and back muscles.
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks. Specifically, for long distances or moving from one work site to another often.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward, or outward.
• Pulling: Using upper extremities in order to draw, haul, or tug objects in a sustained motion.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Specifically, if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Heavy Work: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
• Distance Vision: Clear vision at 20 feet or more. Required to perform an activity where the seeing job is arm’s reach or beyond.

Work Environment

• Extreme Heat, Outdoor: Exposure to weather related extreme temperatures, wind, rain, and/or humidity with no effective protection from heat.

Disclaimer

This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of team members in this classification. The duties described are not to be interpreted as being all-inclusive to any specific team member. Nothing in the job description changes the at will employment relationship existing between the Company and team members.

The Essential Job Functions, Physical Requirements, and Work Environment characteristics described are representative of those that must be met to successfully perform the essential functions of this job. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified team members can perform the essential functions of the job.

Delta Mechanical Inc. is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Delta Mechanical Inc. also prohibits harassment of applicants or employees based on any of these protected categories.

• Driver’s Licenses (non-commercial) – must be state – specific.
• Background test
• Drug test
• Minimum of 3 years’ experience in the plumbing trade strongly preferred
• Sales or consultative experience