Refrigeration Field Service Technician - Commercial Refrigeration & Kitchen Equipment

Join the Joe Warren & Sons Co. (JWS) family, a dynamic force in commercial refrigeration and food equipment services across New England. Since 1991, our family-led business anchored in Norwood, MA, has combined an industry-leading reputation for quality service with a profound respect for our community and team. As we chart an exhilarating growth phase, we're eager to bring aboard an HVAC/R Field Service Technician in our growing Brentwood, NH office.

Total Compensation: $60,000.00 - $115,000.00+ per year based on experience

Refrigeration Field Service Technician Responsibilities

• Travel to client sites to diagnose and repair refrigeration and ice machine equipment.
• Ensure clear and accurate paperwork for all customer services.
• Coordinate with the Parts Department for precise parts identification and ordering.
• Ensure timely and professional installation of ordered parts.
• Keep the service truck tidy and maintain an organized inventory of parts and tools.
• Engage with manufacturers, sales reps, dealers, and customers.
• Identify service challenges, gather relevant data, and formulate effective solutions.
• Collaborate with manufacturers for equipment diagnosis when required.
• Offer top-tier service and clearly communicate service requirements to customers.
• Advocate for and suggest additional JWS services to customers as appropriate.
• Physical requirements: Role involves physical activity, including walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of an 8-hour workday. Additionally, candidates should be prepared for windshield time, which involves driving between client locations to perform service visits.

• Minimum of 5 years of experience in refrigeration/ice machine equipment repair or a related equipment.
• EPA certification and a strong emphasis on safety.
• Ability to climb stairs and ladders.
• Adept at multitasking and adapting to varying tasks.
• Emphasis on customer understanding and satisfaction.
• High School diploma or GED and a valid driver’s license.
• Ability to lift and carry items weighing up to 75 pounds.
• Independent worker and effective team collaborator.
• Proficiency in using hand tools.
• Demonstrated ability to complete assignments with little to no supervision.
• Previous experience in gas, electric, plumbing, and/or steam repairs is an asset.
• Strong organizational skills and a proactive, team-oriented mindset.
• Physical capability to undertake tasks requiring walking, standing, driving, sitting, squatting, kneeling, reaching, bending, twisting, and turning for up to 8 hours.

• Attractive compensation package with periodic reviews and bonuses
• Very competitive 401k with a 4% Safe Harbor Match
• Comprehensive Health Benefits: Medical, Dental (FREE), Vision, and HSA
• Ready-to-Go Company Vehicles: Equipped with all necessary tools and equipment.
• Flexible On-call with Overtime: Infrequent on-call schedules and plentiful OT opportunities with incentive pay
• Career Growth: Paid training, tuition assistance, and numerous advancement opportunities.
• Mentoring Incentives: Earn extra by mentoring through our Experienced Training Program.
• Life & Disability Insurance for your peace of mind
• Benefit from our company-wide Bonus incentive program with quarterly payouts
• Enjoy 9 company-funded holidays along with generous PTO
• Robust career progression opportunities
• Referral bonuses for expanding the JWS family
• Vast training and professional development prospects