JOB SUMMARY

The Patient Registrar supports the mission of providing quality healthcare to the patients of WhidbeyHealth Clinics by being a professional and personable first point of contact for all patients and visitors providing assistance with reception, scheduling, and patient registration. This position is a vital member of the patient care team facilitating an optimal flow of patients, is responsible for the efficient and orderly registration and scheduling of patients and ensures that accurate patient demographic and insurance information is obtained at the time of registration. The Patient Registrar is expected to demonstrate professional behavior, display appropriate conduct and show consideration, respect and patience towards all patients, families, staff, and professional affiliates.

PRINCIPLE FUNCTIONS includes the following, other duties may be assigned:

• Facilitates optimal patient flow and provides department or clinic reception to include, but not limited to the following:

• Welcomes all patients and visitors to the department or clinic, providing directional and informational assistance.
• Maintains patient schedule for department or clinic. Schedules or re-schedules appointments within established department or clinic guidelines for specific patient appointments.

• Answers all incoming calls promptly, professionally, and courteously.
• Refers calls and accepts messages including any additional documentation for personnel to follow up with patient. Communicates all information accurately and appropriately.
• Performs follow-up reminder calls as needed for appointments scheduled for the next day.
• Processes and routes mail appropriately.
• Ensures adequate stock of supplies for designated work areas and orders stock and non­stock items using appropriate systems or forms.
• Completes thorough and accurate registration of patients to include, but not limited to the following:

• Obtains all demographic and insurance information from patients and registers in the Electronic Medical Record system.
• Verifies insurance eligibility and ensures insurance authorization is obtained.
• Collects co-payments at time of registration.

• Provides support to the maintenance of medical records to include, but not limited to the following:

• Ensures all required release forms are signed upon registration.
• Scan critical documents necessary for immediate patient care into the Electronic Medical Record.
• May be required to copy records or other department-specific protected health information documents within established release of information policies and procedures.

A Patient Registrar I is eligible to move to a Patient Registrar II after the completion of twelve (12) consecutive months as a Patient Registrar I in their assigned department with the proven ability to perform all essential functions and competencies of the position with no recent performance improvement documentation on file.

A Patient Registrar II is eligible to move to a Patient Registrar III after the completion of three (3) consecutive years as a Patient Registrar I-II in their assigned department with the proven ability to perform all essential functions and competencies of the position with no recent performance improvement documentation on file.

JOB KNOWLEDGE & QUALIFICATIONS

Education

• Highest level of education completed, minimum high school diploma or equivalent required.

Training and Experience

• One (1) year of previous medical office experience preferred with prior experience using an electronic health record.

Certificates, Licenses, Registrations

• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Specialist (CRCS) certification preferred.

OTHER SKILLS AND ABILITIES

• Must be able to demonstrate the ability to apply knowledge of medical terminology as applicable to the position.
• Must have the ability to be highly organized and multi-task at various workstations and settings.
• Must possess effective professional interpersonal skills as well as excellent service skills in all interactions with the ability to communicate effectively on the phone, in person and in writing.
• Must be able to plan, prioritize and organize work assigned within communicated deadlines.
• Must be able to communicate effectively with all levels of employees in the organization, take direction, and have the ability to build and maintain inter-and-intradepartmental relationships.
• Must demonstrate an attention to detail when completing all work assigned.

Health & Well-Being You Can Count On

We offer a thoughtful, comprehensive benefits package designed to support you and your family at every stage of life:

• Medical Coverage – HDHP w/HSA / PPO
• Prescription Drug Coverage
• Dental Options – PPO / Managed-Care Plan
• Vision Benefits – VSP
• Life & AD&D Insurance – Employer paid coverage
• Long-Term Disability Coverage – Employer paid income Protection
• Health Savings Account (HSA) – If enrolled in HDHP
• Healthcare Flexible Spending Account (FSA) – Dependent & Healthcare
• Employee & Provider Assistance Programs – Free, confidential support
• Voluntary Life & AD&D Insurance – Additional employee paid buy up option
• Voluntary Long-Term Disability Coverage – Additional employee paid buy up option