SUMMARY OF POSITION:

The Registrar II will maintain registration and accurately collect patient liability for emergency room services, while adhering to EMTALA guidelines. The Registrar II will additionally act as an Emergency Services Secretary. This role provides clerical support/assistance to providers and nursing staff, effectively communicating, multi-tasking, and is proficient in all emergency room processes. Individuals serving in the registration and secretary roles are responsible for providing excellent customer service to our patients, visitors and staff while maintaining confidentiality of our patients PHI.

SOME SPECIFIC DUTIES MAY INCLUDE:

• Accurately complete registration for each patient
• Accurately explains/educates patients on forms and potential patient financial responsibility
• Research insurance verification and communicate any discrepancy found in verification process to patients
• Collect patient liability for emergency services rendered including but not limited to co-pays, deductibles and Out Of Pocket expenses
• Maintain patient charts
• Maintain confidential information
• Order patient supply items as requested by clinical teammates

QUALIFICATIONS

Required

• High School diploma or GED
• Excellent communication skills, written and verbal
• Prior experience in customer service role

Preferred

• Knowledge of medical terminology
• Prior experience with medical insurance including commercial and government carriers
• Knowledge of HIPAA, Corporate Compliance and Regulations
• Prior hospital/Emergency Department experience
• EPIC experience